Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 6730 Reviews
Traveller ReviewsRanked #39 of 100 hotels in Boston
Traveller Rating
Excellent
3613
Very Good
1498
Average
801
Poor
447
Terrible
372
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mohammad A said...
Great hotel for an affordable price
Travelled on 12/2025
This hotel is well worth the visit. Not only is it in the heart of downtown Boston, but the staff are super friendly and accommodating. Devon and Moises especially were truly spectacular. They answered all my questions and made the check in and check out process seamless. They also were able to accommodate a later check out time at no extra charge! Super stoked to come back here soon!...
Chunmei J said...
**Comfortable and Convenient Hotel Stay Experience**
Travelled on 12/2025
I'm extremely satisfied with this stay experience! The hotel is ideally located, with convenient transportation. There are plenty of dining and shopping options nearby. The staff greeted us with warm smiles.Especially on the 12th floor, the room attendant Mei Yi Wang was very nice and friendly....
Jacklyn P said...
Go Birds.
Travelled on 12/2025
Everyone was so polite and attentive. Special shout out to Wing, Clarissa, and RUGER!!
Visiting from Philly but would stay here again next time we are in town....
Cecilia G said...
⭐️⭐️⭐️⭐️⭐️ Amazing breakfast experience thanks to Clarissa!
Travelled on 12/2025
⭐️⭐️⭐️⭐️⭐️
Amazing breakfast experience thanks to Clarissa!
We had a wonderful breakfast experience at the Hilton, and Clarissa truly made our morning special. She was incredibly attentive, kind, and genuinely happy to help her positive energy was contagious!
Clarissa went above and beyond to make sure we were comfortable and well taken care of. Service like hers makes a big difference and turns a simple breakfas...
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Alex S said...
Fantastic Customer Service!
Travelled on 12/2025
I have never written a review on TripAdvisor before, but I wanted to take a moment to give a GLOWING review of Phalom from the reservation desk at the Hilton Boston Park Plaza hotel. I needed some help with my reservation, and Phalom was extremely friendly, courteous, and knowledgeable about Boston. I am even more excited about my trip now than I was before thanks to her! This hotel and their staff is highly recomme...
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