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Reviews
Tripadvisor Traveller RatingBased on 6727 Reviews
Traveller ReviewsRanked #40 of 100 hotels in Boston
Traveller Rating
Excellent
3610
Very Good
1498
Average
801
Poor
447
Terrible
372
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Cecilia G said...
⭐️⭐️⭐️⭐️⭐️ Amazing breakfast experience thanks to Clarissa!
Travelled on 12/2025
⭐️⭐️⭐️⭐️⭐️
Amazing breakfast experience thanks to Clarissa!
We had a wonderful breakfast experience at the Hilton, and Clarissa truly made our morning special. She was incredibly attentive, kind, and genuinely happy to help her positive energy was contagious!
Clarissa went above and beyond to make sure we were comfortable and well taken care of. Service like hers makes a big difference and turns a simple breakfas...
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Alex S said...
Fantastic Customer Service!
Travelled on 12/2025
I have never written a review on TripAdvisor before, but I wanted to take a moment to give a GLOWING review of Phalom from the reservation desk at the Hilton Boston Park Plaza hotel. I needed some help with my reservation, and Phalom was extremely friendly, courteous, and knowledgeable about Boston. I am even more excited about my trip now than I was before thanks to her! This hotel and their staff is highly recomme...
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Jennifer R said...
Great room service with Ranjan
Travelled on 12/2025
Ranjan was an excellent and responsive room service rep. And brought our extra linens with a smile! The front foyer is decorated spectacularly for the Holiday! And the bartender was friendly and chicken wings crisped to perfection!...
Gabrielle D said...
Great Service
Travelled on 12/2025
He was very kind and efficient. They were quick to assist us in our needs during the night. Ranjan got us towels really quickly....
Elizabeth A said...
Guest Service employee Ranjan was very attentive and helpful as well.
Travelled on 12/2025
Location was amazing. Close to everything.
Guest service employee Ranjan was very attentive, personable and helpful as well....