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Reviews
Tripadvisor Traveller RatingBased on 3146 Reviews
Traveller ReviewsRanked #60 of 227 hotels in Brussels
Traveller Rating
Excellent
1225
Very Good
1260
Average
432
Poor
137
Terrible
92
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Chris S said...
Good Hotel in a Good Location
Travelled on 03/2025
Our experience was that this hotel is in a great location, with friendly and helpful staff, modern comfortable and clean rooms and a good breakfast.
An easy and pleasant walk to the sights, shopping, restaurants and transport links in central Brussels.
Would hope to visit again....
A3164MZsimonw said...
Good hotel, central location but poor breakfast in our opinion.
Travelled on 03/2025
The room was niceclean but compact. The staff at check-in were friendly, and they continued to be so when we checked out. They were very accommodating and took care of our bags for two hours while we went for a walk. I would have given a four-star rating, but the breakfast experience led me to reduce it to three stars. I found the breakfast offerings to be poor; the orange juice was from a machine, the coffee was su...
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LeovD said...
Good hotel but at breakfast: dirty mugs, unfriendly staff, sour milk
Travelled on 01/2025
The hotel itself is ok, but the customer service at both the reception and restaurant needs improvement. I noticed a tray of mugs, many of which were dirty. But you dont see that because they are put upside down. When I asked staff to check them, the waiter seemed bothered and refused to address the issue, and the receptionist was no better. Instead of being appreciative of the feedback, they appeared annoyed. Additi...
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alanj490 said...
Not bad but quirky hotel
Travelled on 10/2024
Stayed here for 2 nights earlier this week. Its not a bad hotel but its quirky - there are 3 different lifts depending on which floor your room is on. Its old and in need of a little refurb. Almost felt deserted even though we were told they were fully booked.
Outside there are at least 6 sex shops and its noisy so ask for a room not facing the main road.
Staff were friendly and helpful....
Aoife M said...
BED BUGS
Travelled on 10/2024
BED BUGS *** BED BUGS *** BED BUGS *** BED BUGS
There were bed bugs in my room. I discovered this when I felt one walking on me (I have a lot of bites). I told the reception and they changed my room but they did not offer anything to compensate me for the major inconvenience of needing to decontaminate all of my belongings before I can bring them into my house, and the discomfort of the bites. If the hotel had proper...
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