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Reviews
Tripadvisor Traveller RatingBased on 3162 Reviews
Traveller ReviewsRanked #66 of 231 hotels in Brussels
Traveller Rating
Excellent
1228
Very Good
1261
Average
437
Poor
139
Terrible
97
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
YassinZak said...
Good hotel
Travelled on 11/2025
2 stars for Hotel location is just fantastic in shopping street and 10min walk to restaurants, 3 min walk to metro
1 star for room size the biggest in Brussels and offer comfy seats and hotel staff were very welcoming and allowed early check in at 10:30 am
The hotel lost stars in the following
1 star lost in the room maintenance plug next to bed was made with no safety features my cable melted and plug melted luckil...
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mariaarmenag said...
Not the best stay
Travelled on 10/2025
Cant say much positive about the hotel itself perhaps only the location, as its in the city center. Our room was facing some water pipes, so it was impossible to open the window. We asked to change rooms, and although they moved us from the 1st to the 5th floor, the new room was again facing a wall. The room was spacious and had both a bathtub and a shower, but the setup was inconvenient, and the hot water in the...
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davidrA7118PD said...
Good Hotel spoilt by uncaring/uncommunicating staff
Travelled on 07/2025
It is a shame, I could have been writing a positive review because this generally ticks all of the boxes. However, I found all of the staff, across the board to be rude and passive aggressive.
Other problems - the Breakfast starts early, but therefore ends early. They could have at check-in, said a little about the location and facilities (Metro, Dinner, Events, etc). Lift not working (no indication other than peopl...
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Michael B said...
Travelled on 07/2025
I made it very clear before booking that working air-conditioning was non-negotiable. I asked multiple times, and each time I was reassured: Yes, the AC works 100%. That was a lie.
I arrived in the middle of July, during the peak of summer, and the air-conditioning didnt work at all. Not even slightly. The room was hot, stuffy, and completely uncomfortable. I barely slept. My entire night was ruined.
This isnt ...
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Precious O said...
Unwelcoming hotel and the manager, who ought to put things in checks called me a scoundrel
Travelled on 07/2025
This is a terrible hotel and racist hotel. I had a terrible experience here, i was welcomed by very rude staffs upon checking in. I complained to the manager the next day and she spoke well, I never knew she was part of the disrespectful policy, till my checking out day.
I was accused of not making payment upon checking in. How come?
How would I be handed over the room key to if no payment was made. I stood my groun...
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