With a seaside setting and a long list of things to do, the Riu Caribe sets you up nicely for active holidays.
A talcum-white beach nudges up to the edge of this hotel, meaning you never have to travel far to feel the sand in between your toes. A five-minute car ride, meanwhile, will drop you into lively Cancun.
Inside, the hotel favours a modern look. The high-ceilinged lobby, for example, is all white walls and bright-orange accents. Bedrooms follow the same minimalist theme, with stark white offset by royal blue.
TripAdvisor Traveller Rating
Based On 7622 reviews
- Official Rating
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
All Inclusive - Here's what you get
All meals in all restaurants. 24-hour snacks
Select soft and alcoholic drinks. In-room minibar. 24-hour All Inclusive bar with self-service drinks and snacks
Sports and Activities
All are included except where indicated.
Facilities ► View all
With sunbeds and parasols.
RiuLand Kids' Club
Open daily. Available for children aged 4-7 and 8-12.
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Rooms ► View all
Double Room with Sea View and Balcony
These bright and spacious double rooms come with a balcony that overlooks the sea. They have 2 US queen-size beds. Plus, you'll also find essentials such as air-conditioning, Wi-Fi*, and a flatscreen TV included.
TripAdvisor Reviews Show more reviews »
Ignore the bad reviews
We’re just coming to the end of a week long stay at Riu Caribe and I honestly can’t see where the bad reviews come from. The hotel is spotless, the pool and outdoor areas are immaculate, I’ve spent the best part of my days at other AIs swatting away flies and dodging birds diving for food but there have been no issues here! The beach is beautiful! We’ve not struggled once to find a spot to settle for the day, there are two pools, one is quite lively with games and entertainment all day whilst the other has a quiet more chilled vibe so it’s really up to you how you chose to spend your days here. The entertainment team are brilliant they don’t stop all day well in to the night. Food and drink selection is brilliant, even the fussiest eaters should be able to find something to their taste, although I would say that the a la carte restaurants are more themed buffet restaurants with the exception of the steak house where you get table service for you whole meal. Drink selection is vast and there is a constant stream of waiters both poolside at the beach and indoors to keep you topped up for the whole holiday. Rooms are basic but clean, we had fresh linen and towels every day so I’m not sure why other people are writing that they haven’t. All in all a lovely hotel with lovely staff, we’ll be back!More
Hotel Riu Caribe
I agree with many other reviewers, this is not a 5-star hotel. For one thing, there are no amenities in the room at all, aside from the basic hair dryer, bar soap, and a dispenser in the shower that in one room was labeled shampoo/shower gel and in another shampoo/conditioner. I'm pretty sure it was the same product, who knows what it really was. This was my first experience with an all-inclusive resort, and it was better than I was expecting. The availability of food and drinks throughout the day was abundant, and the food quality was decent. However, I was really disappointed when we arrived that we were not able to get chips and salsa anywhere! The coffee was pretty awful, and the quality of drinks really varied between different bars. We ate in the Mexican themed restaurant the first night, and I thought it was really good, although one in our party commented that the food was bland. The following days, there were Mexican food options available by the pool with the "snack" I think they called it, including chips & salsa & fresh guacamole. The breakfast was decent, they had a really wide array of options, you could tell they were trying to please a bunch of different tastes. The rooms were basic, and my husband said stark. They were clean enough, but you can tell that the hotel is in need of some upkeep, and the wear is showing in the rooms and everywhere else. It is definitely dated, and could use a remodel. It was probably a really nice and classy resort in the 90s. The first night we arrived, we were put in a room facing some private residences, and one of them had an incredibly loud party going well into the night. I should mention that the rooms are not at all sound proof, and the room we were in was located perfectly so that the noise from the lobby funneled right into our room, and we were also able to hear the road, in between songs at the party next door. The music was so loud, we were convinced they had the stereo on full blast and directed the speakers straight at the hotel. We called the front desk, but they weren't able to do anything. There wasn't any noise the following night, and we weren't able to move rooms until our third night, which we decided to do because we really wanted a view of the ocean. The new room was essentially the same, but the ocean view was great and being able to open the patio door and listen to the waves all night was wonderful. The wait staff throughout the resort were very friendly and attentive, every time I sat down in the pool area or in a bar area, someone immediately asked what we needed. We only attended one entertainment show our last night, and it was fun. The performers were obviously locals, and they did a very good job. I wouldn't compare them to Broadway, but they were as good as most cruise performances I've seen. You could tell they were trying very hard, and also having fun. All in all, I think there are probably nicer resorts in Cancun for the same price, but I wouldn't say don't stay here if you get a good deal and you think all-inclusive is for you. More
Great Hotel shame about the accommodation.
We stayed at the RIU Caribe from 25 Oct to 8 November 2017. We were a party of 5 adults staying in two rooms 3 in one 2 in the other. We have all stayed in many Riu hotels before and have always experienced great holidays, this has been reflected in my previous Trip Advisor reviews. Some weeks before we were due to arrive I emailed the hotel asking for the three person room to be configured as a King and double bed, I did get a response saying they didn't have any king size beds but could offer two doubles or a queen size bed and a roll down bed, we opted for two doubles as we didn't think it was fair for the third full paying guest to have a roll down bed for 2 weeks, although the third paying guest didn't mind at all. On arrival 10 or so guests got off the coach and because there were a few of us they decided to conduct the arrival procedure as a group, the problem with this was that it was a staged area that the reception staff were speaking from and we couldn't really hear above the ambient noise. We were handed our room key cards in an envelope and for us the breakdown of who was in what room was wrong. We explained that the third person should be in our room and not our other two friends room? We adjusted the paperwork and explained to the staff, they said it would be OK....it wasn't. One of the reasons that we were all on the holiday trip was that one of our number had a very special birthday coming up. Additionally we were told that the wifi access was limited to two Logons per room. I complained that this was not right, 3 full paying guest should mean 3 internet access codes. When we got to the room we were really disappointed, best described as really tired, although it was clean. It did have two double beds in but the double bed size did not offer sufficient space for me and my wife. The room was set up for two people, two glasses, two chairs on the balcony etc. We returned to the reception to say that the room configuration was unacceptable, we were offered another room but the only difference was that the balcony was a little larger, we rejected the offer in favour of the two double bed being pushed together and a roll up bed. This didn't happen for a few hours but to be fair just before 21:30 a very efficient member of the house keeping team turned up and made the sleeping arrangements happen. It was several days before we got the extra glass in the room and extra chair for the room. We did receive a phone call and a few messages asking if everything was OK, it wasn't but it wasn't the end of the world. We spoke to our hotel Tui Rep the next day and registered our disappointment, mainly with the accommodation status. We did want to move hotels but we're pretty much told that every hotel on the Thompson front, was booked, not sure that we were being told the truth to be honest, that's just my opinion. The confusion over who was in what room continued and the sad part of it all was that we ordered flowers and champagne for the birthday person and they decorated the wrong room, fortunately we managed to sort this out before the birthday person realised. We ordered a bouquet of flowers via the reception staff, think they cost around £50 (It was a special birthday) they were absolutely stunning! Obviously we had no option but to stay at the hotel, room aside, it was brilliant. The staff were absolutely amazing, the food was brilliant, A1, drinks package pretty much international. Entertainment really good, especially all the groups. loved listening to the Mexican music, different culture and really got into it! I really can't say enough about the staff and wanted to mention just a few of the very good examples of magnificent staff service. Alberto and Aide - from the kahlo Bar you two guys were amazing nothing ever too much trouble, thank you so much. George, flitting between a few bars, lovely little guy, thank you. Paco in the Dinning Room, absolutely brilliant customer service, always made everyone feel welcome and veg attentive. The food package was amazing and such great quality. Aside from the accommodation (well short of RIU standard ) the rest was brilliant. I wouldn't stop there again because of the accommodation but in every other aspect......brilliant. More
Jack S, 187049
Currently staying at the Riu Caribe, have absolutely nothing negative to say. Hotel is right on the seafront, views from our balcony over the pool, beach and along the coastline. There is something to eat 24 hours a day, the main restaurant is buffet and there is tons of choice, food from a huge variety of nationalities. Have eaten at the steakhouse which is included in the all inclusive price, devine ribeye steak. The staff cannot do enough to help you and work so very hard. We have given a few tips, but there is no pressure to do so, just feel they have deserved it. The bar staff create a different cocktail each day, in addition to the cocktail menu, again this is all included within the all inclusive price. There are drinks in the room too, water, alcohol and soft drinks. The hotel is spotlessly clean and rooms are cleaned daily. Scuba caribe is on-site and do lots of water sports activities for a fair price, again these have been superb. Don't listen to the negative reviews on this site, i think some people just like to moan! It really is a lovely hotel. More
A lovely hotel. Nice, clean simple rooms. The food in the buffet restaurant was nice, plenty of choice, really good waiter service. There are 3 other restaurants in the hotel. The pool area is lovely, plenty of sun beds, we loved being on the beach. Again plenty of beds, the sand is white and is so fine it is like flour. There is a drinks waiter on the beach. There are is a small shop in the hotel, the prices are the same as any of the other shops, another small shop just outside the hotel. The entertainment staff are fabulous, the shows they put on are a must to see. We had a really good holiday and would go back. We would recommend you go. Only one thing we did not like and that was there was no dress code for your evening meal. Some people looked like they had just come from round the pool, scruffy or kept on their hats.More
Paul D, 1204999
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Items marked with * incur extra charges which are payable locally
Just to let you know the Riu Caribe will be rated as 4T from May 2016.