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Reviews
Tripadvisor Traveller RatingBased on 7274 Reviews
Traveller ReviewsRanked #19 of 242 hotels in Chicago
Traveller Rating
Excellent
4272
Very Good
1754
Average
634
Poor
341
Terrible
274
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
beanylady said...
Great customer service!
Travelled on 12/2025
We had a lovely overnight stay at this fantastic hotel, and the staff was so helpful and accommodating. The check-in staff was patient when I had a credit card issue. Also appreciated assistance provided by Kia Mcclellan from front desk....
S D said...
Simona Made My Stay Unforgettable!
Travelled on 11/2025
Simona E is a GEM!!!, My stay at Swissôtel was unforgettable, and its all because of Simona E shes phenomenal. She went above and beyond to make sure everything was perfect. Her kindness, attention to detail, and genuine care made me feel truly welcomed. You can tell she loves what she does. From the moment I arrived, she made me feel like a valued guest. Her warmth, professionalism, and attention to detail turned ...
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Art M said...
Excellent hotel!
Travelled on 12/2025
An absolute amazing hotel with some spectacular views of the city! The glow of the city at night entices, romance and spectacle! I stayed in the room that allow the view of both the river into the city on one side and Navy pier and the lake on the other. I think I found my favorite new hotel in Chicago! I definitely will be coming here again. The accommodations were fantastic and the front desk concierge or immensely...
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specb338 said...
Solid
Travelled on 12/2025
Great stay for business and leisure trip to Chicago, good location, small bathrooms, overall pretty clean room, helpful staff, nice conference rooms, valet service was helpful and did a fine job, easy to doordash food to the lobby, would stay again...
TravelingMom312 said...
Holidays in Chicago
Travelled on 12/2025
The Swissotel is in a great location. The staff is extremely accommodating, friendly, and kind. Raquel, Manny, and Simoun gave us top notch service throughout our stay. Highly recommend to anyone visiting Chicago....