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Reviews
Tripadvisor Traveller RatingBased on 7367 Reviews
Traveller ReviewsRanked #19 of 244 hotels in Chicago
Traveller Rating
Excellent
4366
Very Good
1755
Average
635
Poor
342
Terrible
276
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Adrianne J said...
Husbands birthday trip!
Travelled on 01/2026
Simona E was amazing! She was attentive and very kind! Her attention to the guess, her efficiency and knowledge of the city were impeccable and invaluable for our first visit! This brand is now among our favorites and we will definitely be back!...
Dream24101369712 said...
Amazing
Travelled on 01/2026
The service was superb and the staff were incredibly helpful. Special thanks to Komivi, who kindly helped me carry my 3 pieces of luggage. Truly appreciated!...
Allyson D said...
Outstanding Hospitality !!
Travelled on 01/2026
Swissotel is our home away from home.
Kia helped guide us through our stay: she is a delightful person with a lovely calming voice.
Michael has been nothing but kind as he slayed the morning combating the busy busy breakfast and lunch with a smile.
Komviv has been excellent each and every stay he goes above and beyond. No matter the weather conditions or circumstances hes there to assist and makes sure were n...
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Voyager50629523719 said...
I Highly Recommend This Hotel
Travelled on 01/2026
I had to stay an extra night because of the weather and I have never been treated so nice!! Simona E. who is the front office manager is amazing at her job! They are very lucky to have her!! Komivi at the Bell Stand/Valet was so kind! Both restaurants are very good with amazing staff and the food is very good!!! I will be going back there with my family!...
Sandy G said...
Great time
Travelled on 01/2026
Kia was amazing!!!! I had so many questions and she answered all of them and made our stay in Chicago so much better. She is a natural at talking to people, I absolutely loved her energy and spirit. Every staff here was similiar!...