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Reviews
Tripadvisor Traveller RatingBased on 7591 Reviews
Traveller ReviewsRanked #14 of 244 hotels in Chicago
Traveller Rating
Excellent
4568
Very Good
1765
Average
640
Poor
341
Terrible
278
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Kiari W said...
Great hotel terrible experience
Travelled on 04/2026
My husband and I stayed at Swissotel Chicago for our 1 year anniversary. The hotel was amazing, and so was the view, we weren't far from the train station that we arrived from. But apparently they charge a fee if your late for check in, they should've been our first indicator of how this trip would go. My husband was charged half of the payment 2 days prior to our trip and we were told that was a deposit, then we arr...
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Junaid K said...
No tap to pay
Travelled on 05/2026
No tap to pay. Major hassle.
Had to have someone else put deposit for incidentals...
Lucia G said...
Great
Travelled on 05/2026
Komivi was so friendly and helpful! Definitely made my check in experience excellent!...
arica z said...
10/10
Travelled on 05/2026
The hotel was amazing and Simona at the front desk set it up to be the best experience from the start. Will 100% be staying here again....