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Reviews
Tripadvisor Traveller RatingBased on 990 Reviews
Traveller ReviewsRanked #137 of 466 hotels in Florence
Traveller Rating
Excellent
406
Very Good
417
Average
133
Poor
23
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Relax56403684411 said...
Very disappointing
Travelled on 03/2026
I booked this hotel based on the high reviews from multiple websites, including Trip Advisor. I wish I had dug deeper into the lower reviews, as these are exactly what I experience. You cannot enter the hotel at night unless someone from the hotel lets you in. This is not particularly safe as a woman when waiting for someone to let you in. The rooms do not really lock. As mentioned in other reviews, the beds are very...
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Rich C said...
Perfect home away from home.
Travelled on 10/2025
Great hotel just outside the historic district and close to the mercato centrale. Situated right on tree lined piazza Independencia, Staff were Super friendly and accommodating. Beautiful living room/lobby, modern art, garden area, and terrific bar for relaxing after a day in Florence. Highly recommend!...
Debra S said...
Very disappointed..Don't stay here
Travelled on 10/2025
We got off to a bad start. When checking in, the hotel had some other guests credit card tied to my account. When running my Amex, it kept getting denied, which was embarassing and humiliating. Only after I showed them a screen shot of my charge did they admit wrong doing and correct the problem. Very arrogant and disrespectful.
As for the room: Right next to the elevator, very noisy, and the walls are paper thi...
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Amandaandandy said...
True gem in heart of Florence.
Travelled on 09/2025
A true gem in the centre of Florence. Beautiful hotel with extremely fabulous staff. Staff went above and beyond for us during our week with them, even sorting a taxi for us during a train and taxi strike to enable us to get to the airport for our return journey. We would highly recommend this hotel....
75803 said...
Florence Break
Travelled on 06/2025
Hotel very close to train station and reasonably close to main attractions.
Staff are very friendly and helpful. Nice to receive a free welcome drink voucher upon arrival.
Breakfast is limited compared to similar hotels we've stayed in and could be improved upon.
The restaurant at back of hotel is very noisy up until 11.30pm when it closes....