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Reviews
Tripadvisor Traveller RatingBased on 1635 Reviews
Traveller ReviewsRanked #96 of 455 hotels in Florence
Traveller Rating
Excellent
1003
Very Good
375
Average
145
Poor
78
Terrible
34
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Keith H said...
We can't wait to go back (again)
Travelled on 08/2024
We had a fantastic time in Florence and absolutely loved staying at Hotel Cellai. The hotel is stunning and each room is different. Our bedroom was amazing with a four poster bed. The breakfast is great with a really good selection of food, my partner loved the spicy sausage and scrambled eggs. But what makes this place stand out is the staff, always happy to help and always with a smile. We are definitely going...
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Anthony B said...
Amazing staff, Average rooms, Lots of stairs!
Travelled on 05/2024
Firstly let me say the staff in the the hotel were all AMAZING!
I will explain the lower rating... this was only given because the Hotel needs work and modernisation. Our smaller room was on a 2nd floor corner and as a result it was really noisy as the street was below (not the hotels fault), but Annoying at times. Lots of stairs and the Elevator is an adventure all by its self. Every door in the hotel squeaked ( s...
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Charmaine A said...
Fantastic Stay!
Travelled on 08/2024
The staff were very warm and friendly and nothing was too much trouble when we asked for assistance. It was very clean and the breakfast was excellent. The hotel was well positioned to access all the museums and galleries. We will stay there again....
Firenze_first-timer8 said...
Not just a boutique hotel, a relaxing oasis: and a gem for its fabulous staff!
Travelled on 08/2024
Scusi/Scusa, non parlo italiano. We spent 10 nights at Hotel Cellai and were welcomed by the most professional, courteous and kind staff. To a person, everyone from the concierge team to the breakfast team and housekeeping team and also the bartender/mixologist, everyone was helpful, efficient and friendly. We felt truly welcomed. Breakfast is not only served in the most opulent and relaxing rooms, it is also so vari...
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Mirabelle D said...
A charming, wonderful place
Travelled on 06/2024
An absolutely amazing place to stay. Such charm with adorable design. All the staff was so genuine and helpful. The food, bar and breakfast was amazing and they also have this beautiful rooftop terrace that was one of my favorite parts. A charming place I had the best time staying here, would recommend to anyone wholeheartedly....