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Reviews
Tripadvisor Traveller RatingBased on 1214 Reviews
Traveller ReviewsRanked #186 of 465 hotels in Florence
Traveller Rating
Excellent
355
Very Good
547
Average
231
Poor
49
Terrible
32
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
pampeople_10 said...
A Pleasant Stay
Travelled on 11/2025
This hotel is well situated to explore the delights of Florence and only a five minute walk from the main train station. It is clean, rooms are spacious and comfortable, and there is a good lounge area in which to relax. It lies on the junction of a relatively busy road and an outdoor market, which was operating on each day of our 3-day stay, so outside noise can be a factor in the bedrooms, although we managed to sl...
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Leah S said...
Solo trip October 25
Travelled on 10/2025
I chose this hotel purely for its location and proximity to many of the main sights in Florence city centre. The room was comfortable and clean for 1 person on a solo trip and was serviced daily by house keeping, although the rooms could maybe benefit from some updating/modernisation.
The hotel is in a very lively area of Florence but the noise level was not an issue in the room. Reception staff were very helpful t...
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rowen10 said...
Florence leg of a Riviera tour
Travelled on 09/2025
Travelled with Riviera Travel & stayed here for 3 nights.
Very central & easy walking to all of the main attractions. Plenty of places to eat within a few minutes of the hotel.
Large room but in need of some much needed TLC. No view at all from our window, but it is a city centre hotel so not surprised. Despite its location we were not disturbed by any outside noise. Staff on reception were very attentive & keen ...
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paolao468 said...
Uncompassionate and uncooperativebeware.
Travelled on 09/2025
I had to cancel my trip due to a serious health issue and provided medical documentation well in advance. I reached out with a heartfelt message explaining my situation, but the hotel responded with a generic refusal. Expedia also tried to help, but the hotel declined to make any exceptions.
This wasnt a last-minute cancellation, and the refusal felt less about policy and more about a lack of basic compassion. I str...
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Patricia B said...
Not recommended
Travelled on 09/2025
This was a business trip and we wanted to be close to the Palazzo dei Congressi. It was walking distance. We reserved a triple room online for four days with a discount and free cancellation rate. The hotel charged pre-authorization fee to our credit card 10 days before our arrival. This was without notice. Upon arrival they justify this transaction with a cancellation of the pre authorization fee.
The first thre...
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