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Reviews
Tripadvisor Traveller RatingBased on 2752 Reviews
Traveller ReviewsRanked #157 of 467 hotels in Florence
Traveller Rating
Excellent
864
Very Good
1072
Average
506
Poor
192
Terrible
118
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Travel29406958594 said...
Our vacation to Italy
Travelled on 06/2026
Very nice
After check in our first experience, was Marcos at the bar. We were a little late and he made an exception for us.
Served us a wonderful anti pasta, and a Caesar salad
Also, they allow us to keep our bags behind while we toured the city.
All in all, they were very helpful. Can you send the words?...
Migara D said...
On the Person who drives the Shuttel - Mr. Giovanni Obiyer
Travelled on 06/2026
Good hotel but most importantly the person who drives the shuttle - Mr. Giovanni Obiyer is EXCELLENT. He is always on time, very courteous, and a great conversationalist which made all of his passengers feel very much at home.
I hope the hotel management note these comments on Mr. Obiyer and provide incentives for him to continue his excellent services....
L2210TBmarkc said...
Great view of Florence from the Executive Lounge
Travelled on 06/2026
We stayed here overnight during our travels through Italy. We booked an executive room with a view on the 14th floor (see the photo). The hotel was clean and up to date. There were a coupe of tour busses that had stopped, so breakfast was a bit busy. We had access to the executive lounge on the 15th floor. There was a great view of Florence from the executive lounge that had open outside areas on each side. A ...
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Δήμητρα Π said...
Pleasant stay
Travelled on 06/2026
Our stay was really pleasant, the staff was very helpful, especially Luca, and the bus service that takes you to the tram station was life saving!.....
Caira P said...
5 stars!
Travelled on 06/2026
Very clean and nice atmosphere. Shout out to marco on bar and Luca on reception! - 5 stars....