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Reviews
Tripadvisor Traveller RatingBased on 1038 Reviews
Traveller ReviewsRanked #198 of 455 hotels in Florence
Traveller Rating
Excellent
282
Very Good
484
Average
165
Poor
70
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
JXSSJKR said...
Read in to the parking
Travelled on 08/2024
I booked Hotel Embassy on behalf of my parents who were travelling Italy for 2 weeks. Prior to their stay the hotel was very communitive/helpful but did respond. Upon their arrival they were aware that they had to pay for parking but found it cheeky that it was parking within the hotel and not external. They both advised me that the staff came across stern and not friendly, overall, the **** this hotel has wasnt jus...
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RaviM1202 said...
Hotel Embassy Florence is a disastrous hotel
Travelled on 07/2024
We are presently staying at the hotel having reserved a room with tripple occupancy from 6thJuly2024 till 8thJuly2024. The hotel charged me euro 525 for this stay citing themselves as a four star category. This is one of most bizzare stay I have ever witnessed. The room 405 was alloted to us which was occupied by three senior citizens. The room had no windows nor had its AC working. Our repeated complains just fell o...
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carolyn b said...
Bait and Switch
Travelled on 04/2024
I was promised a room with 4 beds. The room only has three beds. When I showed the front desk my confirmation of a room with 4 beds they told me the room I reserved wasnt available. I asked for a second room and was told they are sold out. I am traveling with four adults and we do not fit comfortably in the room. The room is too small, too old and too warm to be enjoyable. The pictures on the website are not accurat...
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AIMI D said...
Good location but not a safe area
Travelled on 04/2024
This hotel is in a great location to the centre of Florence. However it is not a safe area, we often saw drug use & were offered drugs near the train station.
The hotel is clean & pleasant enough. We had an issue with our room & the staff swapped us with no problems. Staff are very friendly & helpful.
A few bits let the hotel down- AC can only be controlled by reception, you have to ask them to change the temperatur...
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Lanieburd said...
Great trip to Florence
Travelled on 09/2023
Super close to SMN train station and no noise from the train. One of the largest bathrooms in multiple trips to Italy we have ever had. Great breakfast Buffett and the employees were so kind. Will be staying here again the next trip to Florence. Thanks Hotel Embassy...