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Reviews
Tripadvisor Traveller RatingBased on 599 Reviews
Traveller ReviewsRanked #238 of 467 hotels in Florence
Traveller Rating
Excellent
117
Very Good
242
Average
141
Poor
62
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mary J J said...
Have Returned and Will Again
Travelled on 03/2026
Excellent location and very helpful staff who all speak English which was helpful to us. The fact the hotel has an elevator is welcome. The breakfast is good and plentiful. Its easy to walk to the major sites in Central Florence, the Santa Maria Novella Train Station, and the Piazzale Montelungo from which my tour buses depart....
domgreen93 said...
A great hotel in a great location!
Travelled on 09/2025
We had a great stay at this hotel! The staff were very friendly at check-in and spoke good english. The room was spotlessly clean and the shower room was ultra modern and newly refurbished. A great central location and very close to many restaurants, bars and shops. I would highly recommend this hotel and will definitely come back the next time I am in Florence!...
SuNWLondon said...
Perfect location & room size
Travelled on 08/2025
Perfect location. Only 10 mins away from main station and few mins away from Central Market and the leather market. The room is of decent size ( 1 double,2 twin)and decor & furnishings seems abit dated but the bathroom is modern with excellent shower. The room doesn't have tea/coffee facility but I think it's available in downstairs breakfast area, but the do have free water machine in the hallway & reception....
SamenthaT said...
Visited From Texas
Travelled on 05/2025
Very clean and everyone was super nice. I appreciate that they all spoke some English and they made our stay extra. Thank you to the girls at the desk and the lady in the breakfast area. The breakfast was free and basic but very nice. I think they all go above and beyond to make your stay special....
Angela W said...
Not what they say
Travelled on 10/2024
Their ranking of 3.5 star is too generous. They claim to have dry cleaning service but they do not have that or laundry service. Its self serve down the street. Our room safe did not work. Our hair dryer stopped working after 30 seconds because it was too tiny and overheated. They put the toilet underneath the bathroom sink and bidet next to door. Basically you eat sink when going bathroom. Shower stall is only for s...
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