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Reviews
Tripadvisor Traveller RatingBased on 2863 Reviews
Traveller ReviewsRanked #102 of 446 hotels in Florence
Traveller Rating
Excellent
1415
Very Good
934
Average
294
Poor
119
Terrible
101
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
little-miss-magic1 said...
Superb hotel
Travelled on 03/2024
Very few issues with this hotel.
Plus points: amazingly friendly, helpful staff, always greeted us politely and helped with restaurant recommendations and reservations.
Superb location, so close to everything. Literally 2 minute walk from Duomo with plenty of restaurants, bars and shops very close by.
Breakfast is plentiful and so much to choose from, muesli, dried fruit, yogurt. Bread rolls, toast, pastries and...
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Olulade A said...
Poor Customer Service
Travelled on 03/2024
The staff are not hospitable. My family of 5: 2 adults and 3 small children, stayed at their flagship Beatrice suit, for 3 nights in mid March 2024. There was no wash cloth/sponge provided. Bathroom plumbing was clogged & shower stall flooded on our first night; they came to fix it but left the soaked shower carpet there. They provided exactly 4 small bottles of water per day and made guests use their overpriced coin...
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Davee23 said...
Excellent location,friendly hotel.
Travelled on 02/2024
We had booked for a few days in Florence to stay at this hotel.When we arrived unfortunately they had an electrical fault so needed to move us for one night to another hotel.Our luggage was picked up from the other hotel the following day and taken to our room when we returned .
The hotel was very helpful with this situation. The staff are exceptionally friendly and helpful,even booking up local restaurants for us. C...
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lastraniera said...
Can't praise this place enough!
Travelled on 02/2024
A last minute decision as it was a last minute trip, my usual hotel being full I opted for this due to location. However, it was a 5 star experience on all fronts from the generous piles of soft fluffy white towels, to the awesome smelling soap, free water, funky but calming décor (lots of natural wood), perfect pillows, a deliciously hard mattress in a room as quiet as the grave even though I slept with the window ...
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Sally S said...
Fantastico Florence!
Travelled on 02/2024
Perfectly situated for discovering Florence. On arrival we were warmly welcomed and found the staff thoroughly helpful throughout our stay. Our room was well appointed and spotlessly clean- the shower and the comfy bed were the highlight. The breakfast buffet offered a wide choice with food well presented in a relaxing atmosphere, although some people may find dogs on chairs in the restaurant off putting. Make sure t...
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