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Reviews
Tripadvisor Traveller RatingBased on 498 Reviews
Traveller ReviewsRanked #168 of 448 hotels in Florence
Traveller Rating
Excellent
157
Very Good
221
Average
79
Poor
29
Terrible
12
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Bellatrix6618 said...
Pleasant stay!
Travelled on 08/2023
Conveniently located about 10mn walk from the city Center and close to the train station, it has a laundry closeby. The breakfast is really nice, staff is very helpful. The bathroom is a bit small and the shower could have done with a deep clean, but overall we had a pleasant stay!...
AdamHayley13 said...
A fantastic school trip and visit to Florence
Travelled on 04/2023
A well maintained hotel with friendly staff who were enthusiastic in helping. We visited as a school group of 24 and were all located conveniently to each other in the hotel. The staff, in particular Red (the night receptionist), Gisele (day time reception) and Paola (breakfast) were incredibly helpful and friendly. They rang local business and coach companies to help us translate and arranged booking for us. Great p...
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VitorM2278 said...
NEVER go with CAR!
Travelled on 08/2021
Totally rude sCustomer service and very disrespectfull look at the conversations with employee.
They say they delete your pictures of TLZ but they do not! Do not go with car or you will get a fine!!
Nice location in the center of Florence but the lieing servents make it bad!...
planetfoxx said...
I definitely recommend it!
Travelled on 05/2021
I came here alone and got sick while here. The staff was WONDERFUL. They were always helpful and ready with a smile. In my travels I have learned that a great staff makes all the difference. The hotel is quaint, no frills, good prices, very clean, has a nice little outdoor area, peaceful, in walking distance from downtown Florence, and the new tram is close by. Loved the view from my room, nice neighborhood. I would ...
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Redtruck1000 said...
Nice staff
Travelled on 05/2019
The staff was very nice and they tried to accomodate.
Room was very small, im not looking for spacious room, but when you walked in, you could tell it was very small, the bed was up against two walls to fit and the AC doesnt get turned on until June so if its May and its warm, oh well. Try opening a window for a breeze and get all the mosquitos inside. Washroom was very small and the shower barely fit me. Over...
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