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Reviews
Tripadvisor Traveller RatingBased on 1338 Reviews
Traveller ReviewsRanked #74 of 465 hotels in Florence
Traveller Rating
Excellent
985
Very Good
271
Average
57
Poor
18
Terrible
7
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
stefaniarosa said...
Amazing Italian Hospitality
Travelled on 09/2025
The hospitality was exceptional. We brought our 1 year old on his first trip abroad and they made us feel like family. The property was spectacular and immaculately maintained. We enjoyed walking around the grounds taking in its beauty. The location was great if you intend to rent a car and stay right outside the ztl. Every person in the staff in every position were extremely knowledgeable and helpful. We were so hap...
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604malcolms said...
An excellent hotel
Travelled on 09/2025
We had a very enjoyable stay. Our room was very nice overlooking the river. We ate every night at the restaurant, fantastic food with Iliana advising perfectly. We look forward to returning....
jillmU6652BI said...
Terrible customer service/Misleading website
Travelled on 08/2025
I booked through American Express Travel. I was there for 2 hours and was charged for three nights.
I checked in and then checked out. (And then went to hotel Tornabuoni in Florence, 5 Star and exceptional!)
The amenities and website are misleading. If you want to do nothing and have very limited food choices, and not get a drink or snack by the pool, stay at this hotel. Even the pool was a disappointment. No service...
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PebblesRocks said...
An interior designers dream
Travelled on 06/2025
This place is immaculate. Every detail of the interior is high quality but not over the top. Beautifully located next to the river with an incredible outlook especially from the restaurant where we enjoyed a delicious breakfast each day. All staff were friendly and helpful....
Dan T said...
Truly Wonderful
Travelled on 05/2025
This quaint hotel tucked away on the banks of the Arno River is as charming and beautiful as it looks in the photos. Staying here is ideal if you seek the perfect cross between a city break and a classic relaxation retreat.
Reception, restaurant, bar and cleaning staff were excellent, knowledgeable and approachable. The sounds of the water while sat by the pool looking over at the Tuscan mountainside is utterly uni...
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