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Reviews
Tripadvisor Traveller RatingBased on 2185 Reviews
Traveller ReviewsRanked #33 of 466 hotels in Florence
Traveller Rating
Excellent
1789
Very Good
319
Average
55
Poor
13
Terrible
10
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Silvia J said...
Recommended experience in Florence
Travelled on 12/2025
Highly recommended. The hotels service was amazing all the staff were always super friendly and professional.
The hotels location is just steps away from Duomo and train station.
We stayed in a triple room and it was super.
The room was well equipped with 2 bathrooms, the mattress was so comfortable that I literally didnt want to step outside.
There were also a plenty of choices for the breakfast. And make sur...
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mckentys2022 said...
Must stay hotel
Travelled on 11/2025
Well worth a stay. The Nine Suite was amazing. Staff very attentive. We went to a Bond themed evening which was fun.
Top 5 of my hotels....
Nick H said...
Perfection!
Travelled on 11/2025
This is the 2nd time Ive stayed here - the 1st was during my honeymoon 3 years ago. This 2nd visit surpassed that.
Upon arrival, I was advised that I had been given a room upgrade, which was lovely. After having a glass of Prosecco (free of charge) handed to me whilst I filled out the registration form, I was shown my suite (upgraded from a double room) where I found a bottle of Prosecco in an ice bucket, along wi...
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Explorer756483 said...
Not a 5 star
Travelled on 10/2025
This is not a 5 star hotel its a 4
Needs renovation
They charge you more than agreed
Stuff roof stay away
I had 4 night one free on the 2 was the deal
Then I left the 3 and they still charged me all !
They said stupid excuses
Hotel needs renovation its not 5 star...
Lauren M said...
An exquisite stay in the heart of Florence
Travelled on 09/2025
Our room was absolutely exquisite with our own fresco on the ceiling. The staff were lovely. The location couldn't be beat. The spa portion is nice, but not a "can't miss" - better to spend your time enjoying the sights and food of Florence....