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Reviews
Tripadvisor Traveller RatingBased on 1076 Reviews
Traveller ReviewsRanked #53 of 467 hotels in Florence
Traveller Rating
Excellent
637
Very Good
327
Average
77
Poor
23
Terrible
12
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Saltrams said...
Restaurant Only Review
Travelled on 05/2026
Our friends invited us to dinner to celebrate a joint 85th birthday and 36th wedding anniversary. Our friend has a specific food allergy, which we advised at the time of booking and again upon arrival.
Ludmilla, the restaurant manager could not have been more helpful. She took every care to advise us of the ingredients of each dish and ensured that one item mistakenly ordered was not served. All through the meal (whi...
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jamaicanminute said...
Wonderful Hotel!
Travelled on 04/2026
Kraft Hotel is an absolute gem! We loved our room with its balcony, and the staff were incredibly friendly and helpful. The breakfast was outstanding, and the restaurant offered wonderful food with amazing views of the city. We will definitely stay here again and highly recommend it!...
Michael C said...
An excellent hotel - enough said!
Travelled on 04/2026
This is an excellent hotel in a convenient location - about a 20 minute walk from the historical centre but convenient for Santa Novella station.
The staff are welcoming, friendly and very helpful. The rooms and public spaces are clean and comfortable. The air conditioning in the room was effective and the shower was really good too. It is perhaps worth paying a bit extra for a balcony room as this also appear...
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swanseadude said...
Short walk from busy areas
Travelled on 04/2026
What a lovely hotel. It's a 4 star but the service is 5 star. The best feature is the roof terrace which is spectacular; There is a restaurant area (also breakfast) and a small pool area with lounges. We enjoyed spending time on the roof terrace after a busy day. Very good breakfast with an egg station. No fresh orange juice....
Steven W said...
Great stay
Travelled on 03/2026
The hotel is very nice, lovely views out over the city.
15 min walk to the centre.
Food and drink very good.
Only issues we had being on the 5th floor was staff moving furniture around on the floor above until after 11pm although when mentioned the would stop immediately.
Also dont leave balcony doors open at night we found mosquitos found their way in.
Would stay again....