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Reviews
Tripadvisor Traveller RatingBased on 3112 Reviews
Traveller ReviewsRanked #20 of 466 hotels in Florence
Traveller Rating
Excellent
2657
Very Good
371
Average
61
Poor
14
Terrible
12
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
ya n said...
Fabulous Stay (again)
Travelled on 12/2025
Received a very warm welcome back to the hotel. The hotel is in a perfect location with easy access to the city and a short walk from the station. The hotel is beautifully presented and the staff are all very kind and welcoming. Will be back again soon for yet another wonderful stay....
Maxine v said...
Friendly and relaxing hotel
Travelled on 11/2025
The hotel is ideally located within walking distance of the train station and all the top sights in Florence. We stayed in the Brunelleschi suite, which has an amazing view of the dome! The staff members were extremely helpful and friendly both before and during our stay. The little gym and wellness areas were really great....
ellison22 said...
Short Stay
Travelled on 11/2025
Rooms were exactly as pictured and clean. Our shower had temperature control issues which Palazzo tried to look into and we did try to book a couples massage but they could not find a second therapist. Both issues were disappointing given the cost of the stay. ...
ccp320 said...
Fabulous in Firenze!
Travelled on 12/2025
I loved Palazzo Castri! Its location is great; a 10-20 minute walk from major attractions, but a bit removed from the hustle & bustle. The staff was helpful & friendly, and theres a lovely spa to boot. It was also very clean & well-appointed....
jennifer s said...
Beautiful and Incredibly Welcoming
Travelled on 12/2025
We loved staying at this beautiful hotel! The rooms are so pretty. And the staff was incredibly knowledgeable and helpful! And definitely take advantage of the spa!...