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Reviews
Tripadvisor Traveller RatingBased on 581 Reviews
Traveller ReviewsRanked #69 of 467 hotels in Florence
Traveller Rating
Excellent
432
Very Good
86
Average
38
Poor
15
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jettrry A said...
Noise, noise noise
Travelled on 06/2026
No way to sleep ! Parties and music on rooftops around until midnight .
Never more !...
Travlingman33 said...
Great Place to Stay
Travelled on 05/2026
Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected.
Every member of the staffcheck-in, doormen/porters, restaurant team, room service, and housekeepingwas outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoy...
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C9487QNdavids said...
STAY AWAY!
Travelled on 10/2025
Palazzo Firenze By Baglioni Hotels & Resorts
Florence
The WORST HOTEL EVER!
1038001122
Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After checking in, we tried to cancel the remaining 4 nights and were told because we cancelled the next night 1 hour late we ...
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MarieKA2712 said...
Would absolutely stay here again...
Travelled on 09/2025
Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention....
DSGSV said...
Fantastic hotel in Florence
Travelled on 08/2025
Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property....