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Reviews
Tripadvisor Traveller RatingBased on 580 Reviews
Traveller ReviewsRanked #65 of 465 hotels in Florence
Traveller Rating
Excellent
432
Very Good
86
Average
38
Poor
14
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
C9487QNdavids said...
STAY AWAY!
Travelled on 10/2025
Palazzo Firenze By Baglioni Hotels & Resorts
Florence
The WORST HOTEL EVER!
1038001122
Not a 5 star hotel! A 3 star at best. Rooms are old and somewhat dirty. Upholstered furniture has stains. The dining room is small/informal with no atmosphere and the bar is a few tables off the lobby. After checking in, we tried to cancel the remaining 4 nights and were told because we cancelled the next night 1 hour late we ...
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MarieKA2712 said...
Would absolutely stay here again...
Travelled on 09/2025
Loved Palazzo Firenze, with its intimate accommodations, quiet footpath to the hotel, great common areas and simple but filling breakfasts. Would recommend as centrally located to everything, but not in the heart of the action... hence, great night sleeps and personalized attention....
DSGSV said...
Fantastic hotel in Florence
Travelled on 08/2025
Palazzo Firenze by Baglioni is a fantastic hotel in a great location in Florence. The staff is wonderful and helpful. The service level and food is great. We would stay again and I highly recommend this property....
Islandremarks said...
served its purpose well
Travelled on 08/2025
the hotel is very close to the good area, however the street itself that it is on, can be at night a tad uncomfortable for a lone traveler. the hotel front doors get locked at midnight. that being said the service is very friendly. the rooms are very nice. there is a bar in the hotel however no shops or real lobby. it serves the purpose well for a nice place to sleep but not much of a vibe....
Brian H said...
Boutique luxury in the center of Florence
Travelled on 07/2025
We stayed at Palazzo Firenze with my family of 5 including 3 adult kids. This property is a hidden gem - its only 24 rooms and it feels like a private residence with the grand common spaces, beautiful fresco art and decor, and personalized service. We booked a double and triple room and were very impressed with how large and comfortable the rooms were - and they have Acqua di Parma bath products very nice! The co...
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