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Reviews
Tripadvisor Traveller RatingBased on 1319 Reviews
Traveller ReviewsRanked #106 of 467 hotels in Florence
Traveller Rating
Excellent
799
Very Good
322
Average
113
Poor
43
Terrible
43
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Expedition548624 said...
Family holiday
Travelled on 05/2026
Beautiful hotel, we stayed for two nights on our Italy adventure we travelled from Rome to Florence. Two adults and one teenager we booked a suite. The rooms are large and modern & clean. The hotel grounds are beautiful & lovely to sit outside for pre dinner drinks after a long day of walking. The reception staff are very helpful and knowledgable we couldnt fault any of the staff they were all amazing. Especially...
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GHCYT said...
Thieves!!!!
Travelled on 05/2026
They used our rental car over night and banged it. Significantly damages in front and back. Totally unacceptable. They are ignoring and dont want to look at videos. Police has to be involved. Would not recommend !!!!!...
Angie J said...
Excellent!
Travelled on 05/2026
My husband and I stayed for 3 nights from 5th May (wedding anniversary trip). We were not disappointed. The decor, ambience, cleanliness, food and service were superb. Special shout out to Eda at breakfast who was exceptional for her customer service, the lady who checked us in on the 5th May and helped us practice our Italian, plus the gentlemen who checked us out. All lovely people delivering exceptional service. H...
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carlsonjames1 said...
Good, but could use some improvements
Travelled on 05/2026
First the positive...beautiful boutique hotel with a combination of antique and modern with the touches of an top interior designer. Beautiful courtyard and close to the train station. Exceptional service from Dario at the front desk who made great recommendations, reservations and enthusiastically greeted us each day. Now the not so positive...Breakfast was not up to par with other boutique hotels we've stayed at in...
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Phil H said...
Ok for first time visitor, not for experienced visitor to the city
Travelled on 10/2025
A 4 night visit, our first in florence so wanted something fairly central. It did seem pretty expensive but I think this is common in the city. Staff were friendly but we didnt really need anything doing.
The room cleaning was strange as I expected it to be completed in the morning but the cleaner was coming round later afternoon when I expect most people are in the room. Therefore only cleaned 2 out of 4 times.
I...
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