Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1314 Reviews
Traveller ReviewsRanked #97 of 465 hotels in Florence
Traveller Rating
Excellent
797
Very Good
322
Average
111
Poor
43
Terrible
42
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Phil H said...
Ok for first time visitor, not for experienced visitor to the city
Travelled on 10/2025
A 4 night visit, our first in florence so wanted something fairly central. It did seem pretty expensive but I think this is common in the city. Staff were friendly but we didnt really need anything doing.
The room cleaning was strange as I expected it to be completed in the morning but the cleaner was coming round later afternoon when I expect most people are in the room. Therefore only cleaned 2 out of 4 times.
I...
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Bob W said...
Disappointing
Travelled on 10/2025
Disappointing. We stayed a week, very average room next to a lift.
There is a Restaurant but only for breakfast, in afternoon or evening its preprepared snacks and limited areas to sit.
We paid e28 each for a modest buffet breakfast with scrambled eggs. An omelette (not very good) was an extra e12 - just switching from scrambled meant one breakfast cost e40 that day! Not worth it.
This 4* has no spa and no fulltime r...
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Passport24255624529 said...
Disappointing Experience
Travelled on 09/2025
Do not use the laundry service and be prepared for some other potential issues with sink drainage and sewage odors in the bathroom. Also don't expect a room with a nice view unless you really figure out what they have with a nice view. Although we were on a higher floor, our view was worthless.
I understood the outside laundry service was closed on Sundays and we were leaving early Monday morning. So I made it cle...
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_skiliaris said...
Brilliant hotel and great location! Very clean
Travelled on 05/2025
We absolutely loved this hotel! The staff were incredible. The hotel was very clean. The location was brilliant and walking distance to all the sites and restaurants. The staff were so helpful with recommendations. They very kindly upgraded us and made it a really special holiday for us. Bathroom was large with a separate shower and bath. Very clean. Fresh towels everyday. The room was large and specials. The TV in t...
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US-Traveler2024 said...
Travelled on 07/2025
In July, I had a six-night stay at Palazzo Montebello in Florence, and it was a wonderful experience. What stood out was the welcoming condition of the hotel everything was new, from the furnishings to the bright LED lighting throughout, to the smooth drywall and new carpeting. The hospitality and service were just as impressive the front office team was very professional and attentive to all the guestsa big tha...
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