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Reviews
Tripadvisor Traveller RatingBased on 1414 Reviews
Traveller ReviewsRanked #39 of 455 hotels in Florence
Traveller Rating
Excellent
558
Very Good
471
Average
213
Poor
92
Terrible
80
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Connector65449022562 said...
Dreamy Florentine palace
Travelled on 08/2024
Amazing 5 senses experience in the most authentic and enticing of locations in Florence. The ancient palace is simply stunning, and you breathe history inside its magnificent halls and corridors. From the signature fragrance in the air (from 1200 Santa Maria novella historic perfumery) to the chic and quirky touch of corner and ceiling installations, nothing is left to the detail. The food the suite the staff - it is...
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kattheknife said...
The best of Florence
Travelled on 08/2024
This place is amazing--from the staff to the rooftop bar to the decor and the location, it cannot be beaten. It's located in the heart of the city but on a quiet street that is still central. It is surrounded by good food stops, all the monuments, and has a true "Florence" feel to it. The staff are incredibly accommodating and super helpful. My only complaint is the smell in the lobby is really, really strong. It's a...
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X4999BCalexm said...
Absolutely superb in every way
Travelled on 08/2024
We just spent a week driving through Italy and have to say that this hotel was superb. Brilliant welcome and a superb room with great facilities and amenities. The roof top bar is to die for and is located in the heart of the city. Brilliant hotel and will be our go to when we come back...
349jessv said...
Fantastic Hotel
Travelled on 08/2024
We had a wonderful stay at this hotel. The service was outstanding, the rooms were clean and well cared for, and the hotel itself was just lovely.
Location is central to everything ( but that would be the case for anywhere in Florence).
The view from the rooftop is stunning.
Breakfast was 11/10.
I highly recommend this hotel....
Sarah L said...
Gem of Firenze
Travelled on 08/2024
We booked this hotel on whim and we were completely thrilled from the moment you walk in. The doorman is exceptionally cordial, helpful and knowledgeable. No detail is overlooked here from the unique fragrance throughout the property, floral and decor and again the customer service that is so often lacking these days was superior to most.
Our room was neat and we loved a hand written card and chocolates on arrival. ...
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