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Reviews
Tripadvisor Traveller RatingBased on 536 Reviews
Traveller ReviewsRanked #118 of 350 hotels in Krakow
Traveller Rating
Excellent
210
Very Good
195
Average
76
Poor
34
Terrible
21
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
ShirleyA571 said...
The outside of hotel does not look as nice as the ads.
Travelled on 12/2025
Upon arrival we found the hotel does not look as nice as in the online ads.
The hotel door should have some work done to it because it is a beautiful old time door.
Walking into the lobby it is a wide hallway with a sofa; there is no heat in the lobby.
The receptionist not what I expect from a front desk. She had no welcoming personality. The young lady at the desk the following two days was very professional and...
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michelle716900 said...
Not what was advertised
Travelled on 10/2025
Start your day with a delightful breakfast box, delivered right to your room, then head out to explore the city. Just a 10-minute stroll away youll be faced with the towering Wawel Royal Castle considered one of the most beautiful castles in Europe, and a proud, striking symbol of Poland's national identity.
Back at the hotel, take a rest in your spacious abode with warm colour tones and chic furniture creatin...
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jackie p said...
Basic Air b&b not Hotel
Travelled on 10/2025
Very basic, not a hotel but air b&b. Did not know or received any codes before arriving at 10 pm. Lucky outside door wasn't locked, no one on reception after 6pm, telephone number on a board next to reception. Had to ring quite a few times before speaking to someone, they sent the codes to our room. However, when we got there, there was no key in the keysafe. Tried again to ring with no joy, text messaged the num...
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546desl said...
Midweek stay.
Travelled on 10/2025
Stayed 4 nights, had a room on the 1st floor. Room was big and clean, had no issues with noise. The info on the room door says cleaning is done when asked, we asked on our 3rd day and they cleaned it. The breakfast option wasn't explained properly by our booking agent, wouldn't have had it if they had explained. Very good location, reception is staffed during the day only. Had read the reviews before we traveled and...
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Claire B said...
Great location, you get what you pay for!
Travelled on 09/2025
Just returned from 4 nights at this hotel and had a great time. Massive room, comfy bed although pillows were a little soft. Didnt get the breakfast we expected as we thought there was a breakfast room but there isnt but a lovely continental breakfast was delivered to the room each morning. There was always far too much for us so we put in the fridge for later. Nice friendly staff, accommodating, communal area ...
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