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Reviews
Tripadvisor Traveller RatingBased on 541 Reviews
Traveller ReviewsRanked #118 of 350 hotels in Krakow
Traveller Rating
Excellent
211
Very Good
195
Average
77
Poor
34
Terrible
24
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lewis P said...
AVOID
Travelled on 02/2026
WOULD AVOID!
Came here for a week and knew it wasn't right from the start! When we arrived, there was no one to be seen (11pm) No check in information at all. Had a look around to find what to do, then saw a telephone number, so I called it and was given self check in info. The first room we were in had sick on the curtain and the door was hanging off the hinge. We requested to move rooms, to which they approved and...
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julieiD5189XA said...
Great place
Travelled on 02/2026
Great place. Very quiet and very clean. A lot cleaner than some hotels we stayed in while in other places. Bed comfy. Free WiFi. Lift to floors. And quiet cheap....
Ease C said...
COWSHED CARPET
Travelled on 02/2026
On entering reception he had to wait 15 mins to get r room and reception same temperature as outside-12.Arrived in the. Room and with the cold really needed the bathroom as there wer none in reception to use while waiting to be booked in when tried to use the facilities I realised it was broken reported to reception.While waiting on someone to call abt the toilet we tried to put th TV on it was also not working the s...
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Sarah M said...
More like a hostel
Travelled on 12/2025
Not a great place to stay, more like a hostel, the room was warm which was the only positive, stayed as a family of 4 but 2 are teenagers so got a quad room, not big enough, the sofa bed is only fit for 1 small child, beds uncomfortable, no room service the whole stay, would not stay here again...
ShirleyA571 said...
The outside of hotel does not look as nice as the ads.
Travelled on 12/2025
Upon arrival we found the hotel does not look as nice as in the online ads.
The hotel door should have some work done to it because it is a beautiful old time door.
Walking into the lobby it is a wide hallway with a sofa; there is no heat in the lobby.
The receptionist not what I expect from a front desk. She had no welcoming personality. The young lady at the desk the following two days was very professional and...
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