Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 298 Reviews
Traveller ReviewsRanked #196 of 331 hotels in Krakow
Traveller Rating
Excellent
82
Very Good
91
Average
65
Poor
27
Terrible
33
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
harry_fluke said...
Dont be lured by the 5* its not.
Travelled on 04/2024
It was average / poor. If you want basic then its ok. The spa wasnt open when I visited. When I arrived they gave me a key to a room already occupied, then 2 x keys that didnt work. When I asked for a taxi to be booked they waited till that morning (On a seperate note get an Uber as the taxis are rip offs 4x the price of an Uber but as I had booked I felt I should use out of decency. Apart from that the room was o...
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eshio f said...
Horrible, do not go!!
Travelled on 10/2023
Stupid hotel. Wanted to book a stay in Krakow, booked it through booking.com , and suddenly plans changed . We cancelled the stay in 10minutes long in advance before the stay, and been refused a whole night charge. So been charged a whole night stay, after cancelling in advance. The cancellation policy obviously wasnt easy to find and to seek, send them caries emails, and received absolutely nothing. Would I recomme...
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staceylea23 said...
The worst hotel ever! Do not go
Travelled on 06/2023
If I could rate this hotel a 0 I would no facilities open at all rooms dated, bar not stocked up and staff rude! Manager is incompetent and were now getting trading standards involved for false advertising as its not a 5 star spa hotel its a 1 star at the most. We were promised a refund which we didnt get hence why were getting a third party involved dont make the mistake of booking here! Its terrible....
Katarzyna S said...
Great!
Travelled on 03/2023
The hotel is located near the airport, close to public transport stops, which can quickly get to the center. The rooms are large and clean, the cleaning service is top notch. Very nice staff at the reception and delicious breakfasts....
Zosia S said...
I will definitely come back here :)
Travelled on 01/2023
I highly recommend this place!me and my boyfriend went for an anniversary trip. Upon prior request, we were given a beautifully decorated room and a welcome glass of champagne. Great neighborhood, park and lots of greenery nearby. Delicious breakfasts to a high standard. Plus, friendly service! I am delighted...