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Reviews
Tripadvisor Traveller RatingBased on 2037 Reviews
Traveller ReviewsRanked #69 of 350 hotels in Krakow
Traveller Rating
Excellent
1175
Very Good
669
Average
134
Poor
35
Terrible
24
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Tim S said...
Perfect little hotel
Travelled on 12/2025
Great hotel, very clean and comfortable, with spacious rooms. Perfectly situated near the riverbank, with a major shopping centre 5 minutes walk away, with a currency exchange kiosk (Kantor), which will probably give you better rates than the UK.
Schindler's factory is 15 mins walk away, and the castle district and city centre can be reached in 30 minutes on foot.
Breakfast is good, with plenty of choice.
The hotel a...
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Gordon O said...
Superb location, friendly staff , excellent customer service, rooms so clean & air conditioned.
Travelled on 09/2025
@ Team Hotel Galaxy,
We recently stayed with you (Room 439) and we want to recognise & express our thanks for the excellent service we received from all your staff, from Reception Team , Bar Team & morning catering team in the Breakfast room.
From the moment we arrived , the staff on Reception were so helpful in getting us checked in , giving advice on the area around the hotel , recommending places to visit.
...
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Carola E said...
Just the right amount of Galaxy
Travelled on 08/2025
A nice and fresh hotel with a convenient distance to most things.
Friendly and helpful staff, good cleaning and a cozy pool area.
It also has a very nice patio.
The best of all is the insanely good breakfast buffet.
I really recommend this hotel.
...
firekat2010 said...
Great hotel in the best location for exploring
Travelled on 07/2025
Perfectly situated to explore all of Krakow on foot. Situated on the river allows to explore over the bridges too. As it is next to the shopping centew, anything you may need or forgotten is easily found there.
The team system is so easy to use and the nearest tram stop is only a 15 mins gentle strol from the hotel.
The hotel is very clean and staff are super helpful. We arrived mid morning and the hotel allowed lu...
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john l said...
Dog barking staff not interested
Travelled on 07/2025
Arrived Monday evening had food and went to bed couldnt sleep had a dog barking till midnight then woken by dog barking at 530 in morning went to reception the girl wasnt interested when we got back from our trip went to reception again yes she changed our room to be put under the room with the barking dog this dog barked all day and night holidays r supposed to be relaxing time I cant wait to go home Im so tired...
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