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Reviews
Tripadvisor Traveller RatingBased on 397 Reviews
Traveller ReviewsRanked #145 of 352 hotels in Krakow
Traveller Rating
Excellent
134
Very Good
170
Average
71
Poor
12
Terrible
10
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
susie661sc said...
Surprise birthday trip
Travelled on 05/2026
Treated as a birthday surprise at this hotel. Room ok very basic booked in as 3 people 3 single beds 3 sets of towel but 2 cups! Room extremely warm so used air conditioning but had to get up after an hour as it was dripping water all over the floor. Reported the first morning when asked if ok to send up an engineer now to have the same issue last night.
Pillow very flat just shower gel as accessories in room. Hairdr...
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Summer H said...
Personally I would not return sorry :)
Travelled on 03/2026
We arrived late tuesday night and we was given room 200,our first impressions was the room was very dated, the room was unbearable to sleep in as it was so hot the windows would only open about a couple of centremitres! Around 2am in the morning we was woken up by extreme clanking from the radiators (its a shame I cant add videos so u could hear the noise they were making) this happened multiple times throughout th...
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marciapM9655SF said...
Quiet location
Travelled on 09/2025
Ok negative first, hotel was a little tired and dated, away from the city centre. That said we loved how friendly and helpful the staff were in particular Dorota the receptionist was very welcoming, extremely helpful with tips on where to get the tram into the main square, even offered to sort out a breakfast box as we were leaving early to fly home. The young guy from Ukraine who served in the bar every night(Im so...
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_Hello_Miss_A_ said...
A basic but clean hotel in a good location.
Travelled on 07/2025
This hotel is very basic and a little dated but it was spotlessly clean and our room was prepped daily with fresh towels and beds made.. its not directly in the main centre but is not far at all, we got an uber for around £3.50 or there was a tram stop directly outside. Across the road is a supermarket, McDonalds, chemist, kebab shop..
the breakfast was a selection of hot food including sausage and scrambled eggs, ...
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paulkelly129 said...
Hotel Galicya is not a Best Western and not for tourists
Travelled on 05/2025
Booked are holiday through are local Tui branch to Krakow Poland from the 19/5/25 -26/5/25 and was advised and sold the Best Western Galicya hotel,as the place to stay. I would truly advise anyone booking this hotel to stay clear as it is not a Best Western it is actually owned by the Satoria group and certainly not for tourists. The hotel itself is for conferences, school trips ect.
Now for are experience. On a arr...
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