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Reviews
Tripadvisor Traveller RatingBased on 968 Reviews
Traveller ReviewsRanked #87 of 351 hotels in Krakow
Traveller Rating
Excellent
467
Very Good
268
Average
127
Poor
60
Terrible
46
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Paul K said...
grand hotel
Travelled on 03/2026
lovely hotel right next to the main square the rooms lovely decorated and spotlessly clean the staff were fantastic couldnt do enough for us highly recommend excellent choice at breakfast plenty of selection from hot /cold we did not dine in the evening so cant comment overall a great hotel a good experience...
Jane M said...
Stunning Hotel
Travelled on 03/2026
This really is a beautiful hotel in a perfect location. Our room was very large and spotlessly clean. The staff were all very helpful and friendly....
ianpI4975DD said...
Beautiful building , gorgeous interior and pleasant staff.
Travelled on 03/2026
We arrived late on Monday night, check in was straight forward, receptionist was very polite.
Room was beautiful, only let down was there was no walk in shower.
Breakfast was plentiful with a great choice.
This will be our go to hotel if we visit krakow again....
Sevillanas222 said...
Lovely hotel but dont book Half Board!
Travelled on 07/2025
Lovely historic hotel with a great location. The rooms were very comfortable however I would have preferred a walk in shower rather than having to step up and over into a bath. I did make a special request but they just didnt have them. I requested a non slip bath mat on the first morning and this was provided but access was still tight & hazardous due to the fixed clear glass side panel taking up so much room.
B...
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Agnieszka D said...
The best experience ever!
Travelled on 01/2026
https://www.youtube.com/watch?v=UNUUZpVdUOg
We truly couldnt recommend Hotel Grand more. Our wedding lunch was simply beautiful and everything was taken care of with so much attention and care.
The staff were amazing always kind, smiling, helpful and genuinely supportive. From the very beginning we felt calm and well looked after, which made such a difference on a day like this.
A very special thank you to Ms J...
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