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Reviews
Tripadvisor Traveller RatingBased on 989 Reviews
Traveller ReviewsRanked #81 of 350 hotels in Krakow
Traveller Rating
Excellent
516
Very Good
359
Average
74
Poor
18
Terrible
22
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Steve H said...
Brilliant breakfast, comfortable rooms.
Travelled on 12/2025
Our stay here was lovely. The hotel is a little outside the centre of Krakow. However, we made the decision to download the Bolt app and get taxies each day to the main square which worked and was really cheap. The hotel staff are wonderful and the rooms are tidy, very clean and very comfortable. The pricing was reasonable and came with breakfast every day. The breakfast offers a really really good choice of options ...
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Daniel Uhrenhol... J said...
Bad experience 5th till 6th Dec.
Travelled on 12/2025
After being met with poor service at check in AM by an employee that seemed like she didn't want to be there, we checked into our room.
A room with 1 queen size bed.
The Hotel offered a lack of amenities and atmosphere was like a ghost town.
Once we fell asleep around 2AM we got woken up by an electricity error and a fully lighted room. It was not possible to turn of the lights again and we called reception for ...
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TravelerfromArizona said...
Parking issues!!!
Travelled on 08/2025
First of all, the hotel itself is fine. It has a great breakfast and friendly staff. After that, I am not sure if it is a scam or incompetence on the parking. I literally parked under my hotel room window. Upon leaving, I find a $200 pln. ticket on my car. We call the front desk as we saw it flapping under the windshield wiper a few miles down the road. Their attitude, was that of zero care. Their answer was we shoul...
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Stephen W said...
Great hotel for a city break.
Travelled on 06/2025
Wry clean and comfortable hotel. The staff are friendly (especially in the restaurant) and food and drinks are reasonable for a city hotel. Its a little out of the way if youre using public transport but it otherwise is a great hotel for a trip to Krakow. I had six nights and other than a little inconsiderate behaviour of fellow guests there were no issues. If you want a good view best try to pick your room. I ende...
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Dreamer10281575287 said...
Great hotel / great service
Travelled on 04/2025
One of the cleanest hotels we have stayed in . We attend early (9.30am) and did not expect a room to be ready but not only was a room ready, we were upgraded to a lovely big room with separate sofa area . Better than some 4/5 star hotels we normally stay in Helpful friendly staff, comfortable beds and great pillows, breakfast was fresh and plenty choice.
Nothing was too much bother. Only downside was it was a bit ou...
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