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Reviews
Tripadvisor Traveller RatingBased on 439 Reviews
Traveller ReviewsRanked #155 of 350 hotels in Krakow
Traveller Rating
Excellent
138
Very Good
168
Average
90
Poor
29
Terrible
14
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
jang951 said...
Clinical and unwelcoming
Travelled on 12/2025
Stayed here over christmas as part of an organised tour. Very clinical and unwelcoming, in the middle of a commercial estate. Room was quite depressing and there was no comfortable seating area/lounge. Breakfast was ok, but the evening meals were dreadful, only one choice so a case of take it or leave it.!...
Stay50690525265 said...
Unhappy Xmas !
Travelled on 12/2025
We stayed over Xmas as the main destination of a coach holiday.
As a Xmas holiday, the experience was abysmal. Dinner was served in an overlit room reminiscent of a conference hall with zero festive atmosphere. Staff were unwelcoming in general & the food of a poor standard with no choice @ dinner. There was nowhere to get any refreshments during the day.
Rooms were clean but poorly lit with very uncomfortable bed...
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TravellerfromMalvern said...
Disappointed guest
Travelled on 12/2025
We visited as part of a coach party over Christmas. Room was average but not cleaned thoroughly and the lighting in the room was not good. Meals were taken in a canteen style dining area with no atmosphere. While the breakfast buffets were good, the dinner buffets were extremely disappointing - no choice, no fresh vegetables or salad. The selection on Christmas Eve and Christmas day was unbelievably sparse and very ...
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gcorish1 said...
Absolutely loved it.
Travelled on 09/2025
We stayed for a weekend at Hotel Swing and it exceeded our expectations. We chose an apartment room and it was absolutely amazing. Very spacious, with TVs, plenty of comfortable seating, an amazing bathroom with additional WC. The bedroom was large and comfortable. Plus tea and coffee making facilities and a mini fridge. We enjoyed breakfast on both mornings and there was a wide range of options available. Staff were...
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Suzy J said...
Wouldnt stay again
Travelled on 05/2025
Guests appear to be an inconvenience. Breakfast times changed without notifying guests 2 mornings running. No cosy areas to be in with friends. Hard to get bar or coffee services outside of set meal times. Very clean, large room but uncomfortable beds and hard skinny pillows. Attended a gala dinner and had to queue at bar for 20 minutes plus. Ran out of wine on their wine list after 10 minutes. It seemed that guests ...
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