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Reviews
Tripadvisor Traveller RatingBased on 828 Reviews
Traveller ReviewsRanked #61 of 350 hotels in Krakow
Traveller Rating
Excellent
494
Very Good
262
Average
46
Poor
15
Terrible
11
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
RMKPH said...
Great stay!
Travelled on 11/2025
We stayed 13th to 16th November. Hotel is immaculately clean. Room really comfortablepillows a little soft for us, but thats just personal preference.
Bathroom/Shower facilities great!
15 min walk into the old town - really pleasant walk by the castle.
We had breakfast two mornings, really good selection and set us up for a day of exploring what Krakow had to offer.
Staff we encountered were all very helpfu...
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AaronSlavik said...
In the heart of Krakow
Travelled on 08/2025
The hotel provided absolutely everything one could ask for. It had by far the best hotel breakfast that i have experienced yet. The honey combs deserts and other not so commnon options were great. The room was adaquate with a modern look to it. I was also visiting a Auschwitz located in Krakow and the driver picked me up right in front of the hotel which was very nice. Overall its a very solid choice for a lot better...
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GrandTour31456148687 said...
Unfriendly Staff and Poor Service
Travelled on 08/2025
Our experience at this hotel was disappointing.
Housekeeping: The staff were not friendly and often unhelpful. One staff member on the 3rd floor even raised her voice at an elderly guest when she politely asked for tissues.
Staff in general: Communication was difficult as most staff did not speak English, which made it hard to get assistance. Their attitude often felt unwelcoming.
Breakfast service: The team...
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teswilliams said...
Great
Travelled on 07/2025
Great! Staff friendly, rooms clean, easy check in! A little bit of a walk from the central, but really not that far!!! Great views at night of the castle and river. Could benefit with a few hangers in the room, but as a short visit not a biggy for us. If ever in Krakow again, will be back :)...
lumutqueen said...
Perfectly located!
Travelled on 05/2025
Fantastically located hotel right on the Vistula River!
Check in was seamless and we were on a room on the fifth floor, we didn't look out over the river but a car park. The room was decently sized, had fantastic air conditioning and you could connect via bluetooth to the TV. The bathroom was very big albeit with an odd picture on the wall.
The beds were super comfy and the pillows with separate duvets were heave...
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