Westgate Las Vegas Resort and Casino

We became members of Westgate Travel Club (sold at the Westgate Hotel - sat through a presentation by Sassoon Emambakhsh) two years ago. At that time we paid $4000.00 for a lifetime membership for all of their so called “benefits.” There are no benefits! You can’t get through when you call Westgate Travel Club (WTC) to book anything, you get a regular room instead of a guaranteed “signature villa,“ you are encouraged to book everything online through the Westgate site, but it’s really an Expedia booking site, so you are not acknowledged as a member WTC. We came here for a week, went to the Westgate Travel Club Office where they sell the travel memberships, and suddenly no one has any power to do anything, except for Sasoon, who is conveniently always busy doing a presentation selling more travel memberships. The folks at the hotel front desk don’t know anything about the Westgate Travel Club! You get nothing for your membership! The hotel is dirty. The hallway carpets need to be vacuumed. The elevator and ice machine on our floor does not work. The pool needs is dirty. People leave food and drinks sitting around the pool area, and no one picks them up. When I called the front desk to tell them my room safe wasn’t working, I was on put on hold for 27 minutes! It wasn’t until 4 hours later that a repairman showed up to look at the safe while we sat in the room waiting. Avoid staying here! Reconsider becoming a Westgate Travel Member. You’re wasting your hard earned money.

Huge kudos and endless gratitude to our butler team of Gaylen Grabau and Mitch Swalley for the amazing level of care and attention they provided this week. We were treated like family, as opposed to feeling like it was their job, when they went above and beyond (which was EVERY SINGLE TIME they did anything for us). Absolutely spectacular and truly a highlight of our trip.