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Reviews
Tripadvisor Traveller RatingBased on 5402 Reviews
Traveller ReviewsRanked #50 of 386 hotels in Lisbon
Traveller Rating
Excellent
3711
Very Good
1350
Average
237
Poor
53
Terrible
51
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Pioneer609785 said...
Not as luxurious as the pictures make you believe
Travelled on 11/2025
As the heating did not work in our first room (very cold and damp, smelled like mold... was probably not heated for a long time) we changed room after the first night. Second room was OK, but the heating system kept switching off or cooling instead of heating throughout our stay.
Yes, things like that can happen, but could be handled better. Some personal service to show that someone cares would have been nice.
The ...
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Elizabeth L said...
Great Hotel For Group Bookings
Travelled on 11/2025
The reservation team was great and very responsive, hotel stuff was also very friendly and helpful. Cleanliness was exceptional. The only downside was that noise from nearby traffic could occasionally be heard....
Draiocht32 said...
A great hotel in Lisbon
Travelled on 11/2025
A great hotel , the only thing is thats it a little out of the centre. It is very accessible by metro and if that doesnt bother you, you should satay here. We stayed in a diplomatic suite , the room was lovely , huge and sparkling clean ! The staff were brilliant and very accommodating. They were also great for local recommendations. The indoor swimming pool was so relaxing and well worth a visit. The breakfast had...
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islander15 said...
One of the best hotels in Lisbon
Travelled on 11/2025
Already stated, Everything at the hotel was very good to excellent. The housekeeping staff was very attentive as was the front desk and David in the spa....