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Reviews
Tripadvisor Traveller RatingBased on 681 Reviews
Traveller ReviewsRanked #14 of 388 hotels in Lisbon
Traveller Rating
Excellent
607
Very Good
52
Average
9
Poor
9
Terrible
4
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
gvirata said...
Amazing hotel. Highly recommend!
Travelled on 10/2023
Amazing hotel, exceptional staff and great location! We travelled here as a staycation in Lisbon and we had a perfect stay. The staff deserve a special shoutout because everyone we encountered at reception was super friendly and helpful. The light show is spectacular and we were lucky to see it from our room too. Highly recommend!...
Charliehill3105 said...
Outstanding - Great Experience - Great Holiday
Travelled on 01/2026
Can't fault the staff - Very first time to Lisbon, Portugal in general and very friendly.
I took my mother away for her birthday and they made her birthday special.
I did purchase the VIP birthday but I did not expect to receive what I did. They worked with me and made it a surprise for when we returned back. The food was amazing. we only did the B&B but everything was fresh.
I will be booking this hotel again in t...
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ljspangl said...
Lovely hotel with excellent service
Travelled on 01/2026
We spent 4 nights at the hotel. Every staff person we interacted with was friendly, helpful and professional. Carlos and Daniela at the front desk were particularly helpful so thank you to both of them! Lots a space to store belongings in closets, drawers & cabinets. The breakfast was very good. Our room
had a view of the light show which we watched 2 nights and it was well done! Definitely worth a watch. Highly reco...
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Welshtraveller111 said...
4.5/5 - Nearly Perfect
Travelled on 01/2026
Just returned from a very good stay at the Lumen Hotel from 11th to 14th January 2026.
On arrival the receptionist was efficient and friendly. The room on the 4th floor was a good size with a large comfortable bed, television, tea and coffee, safe and bottled water. An Ipad was supplied in the room to access the internet and obtain hotel information e.g. viewing the restaurant menu, requesting different pillow ty...
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Tina T said...
Excellent hotel and wonderful customer service from all staff,
Travelled on 01/2026
Excellent customer service!
From the moment we arrived to the moment we departed.
Francisco greeted us and took care of our luggage he then helped us with our weekend planning with recommendations setting up our tours. We had many questions and he provided all the information we needed.
All staff members were happy, easy to talk to and always available. On our last day we had a long wait so after we toured aroun...
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