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Reviews
Tripadvisor Traveller RatingBased on 1686 Reviews
Traveller ReviewsRanked #220 of 516 hotels in Madrid
Traveller Rating
Excellent
742
Very Good
658
Average
140
Poor
62
Terrible
84
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Ellie M said...
NEVER AGAIN DO NOT BOOK THIS HOTEL WITHOUT READING THIS
Travelled on 03/2024
Arrived at hotel today 28/3/24to be told ridiculous prices for the wellness centre. 15 per person for 50mins.When online booking.com stated sauna and spa facilities didnt have additional only the wellness centre
Also failed advertising for the games room this is broken according to
The reception. Who told us to go look ourself which we did to find 2 reels only in this area.
We paid £850 for 4 nights and theres n...
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V8259FFmichaelk said...
Budget experience at premium prices
Travelled on 12/2023
The beds here are super uncomfortable and the shower soap is of very bad quality. Overall, hotel is run like a budget hotel but for a premium price. Recommend looking elsewhere or further in town. Hotel cant even be bothered to provide guest free parking and suggested parking on the street when they have a parking garage....
claessonstravel said...
Our hotel upon being delayed and bounced around in regards to our flight...great service Hotel Axor Barajas :)
Travelled on 11/2023
My experience of this hotel was great! We were a group of people from Sweden where our flight was delayed. We received vouchers to stay at this hotel. Hence, I didnt fill in friends or couple or family. We later have become friends though because of the experience we had gone through. The hotel had a transfer to and from the hotel/airport. The front desk were amazing help. Free wifi. The hotel had a cozy atmosphere. ...
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jameskO9253PB said...
Very good airport hotel, with excellent customer service
Travelled on 10/2023
This is a very clean and modern hotel, with good sized rooms (junior suite quite large and not expensive). I would like to extend my appreciation to Alba (?spelling) for her excellent customer service. When I arrived at Security at the airport, I noticed that I had left my laptop in the room. Oh no! I called the hotel and she went to the room, found the laptop, and placed it on the shuttle bus in time for me to ...
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zaksiak said...
Long check-in, the rest is OK
Travelled on 09/2023
Been there a couple of times, nice for a business trip but that is all it is.
Breakfasts are OK, rooms are spacious and comfy.
The biggest disadvantage is that check-in takes a horribly long period of time - always around 1h (doesn't matter the number of people included in business trip team)....