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Reviews
Tripadvisor Traveller RatingBased on 1723 Reviews
Traveller ReviewsRanked #225 of 571 hotels in Madrid
Traveller Rating
Excellent
754
Very Good
662
Average
146
Poor
67
Terrible
94
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Scenic41279290405 said...
Disappointed
Travelled on 05/2026
Complacency as a business I believe as a lot of custom secured through airlines. Culture of service is not right. Few staff members demonstrated abruptness and rudeness serving others whilst still in mid conversation with yourself. Was served raw chicken one evening as well. Facilities available but only at limited times. I asked to complain and we had to wait for over an hour for someone from senior management the c...
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Vyas48 said...
Axor barajas
Travelled on 06/2026
On first evening we were greeted by hotel shuttle service and receptionist who were both excellent. However, things went downhill after that. The small print on the hotel information advise us that the out swimming pool would not be open until mid June, even though it came up as having the facility on our internet search and the temperature in Madrid was over 30'!
The wellness centre was only open after 5pm and there...
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skooglm said...
Fantastic hotel
Travelled on 05/2026
This hotel was great. We could not find last minute accommodations but this hotel had space thanks to god. Everyone was kind and helpful, from the front desk to the bar staff. The room was large and comfortable. A great value for the price! This hotel is in a quiet area close to a mall and grocery store. There is a good gym on the premesis as well. ...
Manfred J said...
Best stay possible
Travelled on 05/2026
Beautifull hotel, with the best views possible, lovely staff, good quality beds, and a modern well equipt gym. If I may give a tip: The airconditioning makes a little bit to much noice, ...
Z4042HZjamesf said...
Very Disappointing and Over-Priced
Travelled on 05/2025
Absolutely awful service at this hotel. I had a broken fridge and security box in my room. Requested a couple of wine glasses and were abrubtly told to get them from the bar; on asking the barman he offered paper cups and only provided the glasses after being forced to make a purchase. A gin and tonic was Euro 14.50! Tried the restaurant as there is very little in this industrial area on Madrid and the food was a...
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