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Reviews
Tripadvisor Traveller RatingBased on 1786 Reviews
Traveller ReviewsRanked #244 of 571 hotels in Madrid
Traveller Rating
Excellent
597
Very Good
796
Average
242
Poor
71
Terrible
80
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Lori L said...
Axor Hotel by airport in Madrid
Travelled on 05/2026
This hotel was wonderful! Beautiful room, lovely, helpful staff and free shuttle to/from the airport. I will definitely stay there again when in Madrid....
525am208d6 said...
Madrid airport stay
Travelled on 04/2026
The airport pick up drop off bus was very good, couldn't say much as we only stayed overnight was handy having a Lidl store 300 yds away to pick up some supplies....
helenfUk said...
Overnight stay prior to transport to the airport
Travelled on 10/2025
We had a one night stay as we'd travelled from the south east of Spain to fly from Madrid on a long haul flight.
The food in the restaurant was good. The shuttle service to the airport was good
I speak Spanish but when I asked the receptionist to speak a bit slower she smiled and carried on speaking rapidly. I managed to understand her. Just something to bear in mind if you have lots of different nationalities passi...
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Claudia Eva C said...
Misleading and poor customer service
Travelled on 09/2025
Good place overall, but my experience was tainted by the receptionist, Andrea. When the airport shuttle left a minute early 9:29 instead of 9:30 from a completely different pick up place (or at least we were not told that the shuttle left from next door), instead of being helpful, she simply shrugged and blamed us. The airport shuttle situation feels misleading, and the staff was not helpful in resolving it. Andrea, ...
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InaQuandary2 said...
Air conditioning turned off
Travelled on 10/2024
This hotel is modern and close to the airport. Free shuttle is provided to and from the airport. The beds are comfortable but the room was HOT. Apparently the air conditioning has been turned off for the season without regard for the room temp. We spent a miserable night before our flight home....