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Reviews
Tripadvisor Traveller RatingBased on 1773 Reviews
Traveller ReviewsRanked #252 of 555 hotels in Madrid
Traveller Rating
Excellent
589
Very Good
794
Average
241
Poor
71
Terrible
78
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
helenfUk said...
Overnight stay prior to transport to the airport
Travelled on 10/2025
We had a one night stay as we'd travelled from the south east of Spain to fly from Madrid on a long haul flight.
The food in the restaurant was good. The shuttle service to the airport was good
I speak Spanish but when I asked the receptionist to speak a bit slower she smiled and carried on speaking rapidly. I managed to understand her. Just something to bear in mind if you have lots of different nationalities passi...
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Claudia Eva C said...
Misleading and poor customer service
Travelled on 09/2025
Good place overall, but my experience was tainted by the receptionist, Andrea. When the airport shuttle left a minute early 9:29 instead of 9:30 from a completely different pick up place (or at least we were not told that the shuttle left from next door), instead of being helpful, she simply shrugged and blamed us. The airport shuttle situation feels misleading, and the staff was not helpful in resolving it. Andrea, ...
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InaQuandary2 said...
Air conditioning turned off
Travelled on 10/2024
This hotel is modern and close to the airport. Free shuttle is provided to and from the airport. The beds are comfortable but the room was HOT. Apparently the air conditioning has been turned off for the season without regard for the room temp. We spent a miserable night before our flight home....
66Frank1982 said...
No coffee or tea in the rooms
Travelled on 06/2024
It was expensive. One would have thought that such a hotel would provide tea/coffee in the rooms (indeed there was a kettle). But NO. On enquiring they said that there supplier had let them down. This means that they did not have the gumption to go out and get extra supplies. Poor management....
madtravel78 said...
Ruthless Efficiency
Travelled on 04/2024
Ruthlessly efficient, a touch underwhelming. Restaurant staff were excellent, friendly and helpful in very busy circumstances.
The hotel shares its facilities (except the check in desk) with its neighbouring hotel. For example the (tiny) bar, restaurant and gym are next door. The spa however is in this one as is the breakfast room.
Vending machines are outside.
Rooms are very clean, but absolute bare minimum is ...
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