Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 72 Reviews
Traveller ReviewsRanked #223 of 555 hotels in Madrid
Traveller Rating
Excellent
56
Very Good
7
Average
5
Poor
2
Terrible
2
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
tonyj380 said...
They try, but do not quite succeed
Travelled on 11/2025
Quite nice, especially in the public areas of the hotel. Obviously made from a number of buildings knocked together, which leads to rooms and corridors with slightly odd shapes.
But they need to improve their communications and processes. They seemed disorganised and lacking in competence. They advertise feather bedding on their website. We have allergy issues, so cannot have this, and so added a note to our booking...
Read more
ToughRalph said...
Beautiful and Comfortable Hotel for Madrid Holiday
Travelled on 10/2025
We selected Hotel Casa de las Artes through Chase Sapphire The Edit benefits. We were happy to be here. The hotel itself is beautiful and conveniently located, yet a bit out of the center of tourist crowds. Our room was clean, comfortable, and had a touch of luxury. With The Edit benefit we enjoyed a delicious breakfast each morning, and a nice bottle of wine and desserts one night. The hotel restaurant is a...
Read more
Adelina M said...
Very happy
Travelled on 10/2025
Beautiful hotel, very accommodating and professional staff. Great room rooms with lots of space. Perfect location for visiting all the sites....
Daniel K said...
Hotel needs management attention due to shortcomings
Travelled on 09/2025
I expected more as this establishment is on American Express hotel collection. We waited 30 minutes or so at check in due to their check in process with other people also sitting or standing in cramped entry area. Uncertain if we received an upgrade room as offered if available, but our room was small, with limited or no clothing drawers or closets. We faced the front of hotel on the lowest floor, so street noise kep...
Read more
Mariana_bp84 said...
A MUSEUM/ ART GALLERY MUST LUXURY experience in the heart of Madrid
Travelled on 09/2025
I travel the world for work, but while I'm doing business I always seek for spaces that elevate my hospitality experience. And I do have a thing for design hotels. As Spain's fast moving capital, Madrid offers a wide variety of options. But not all of them rise up to luxury, exclusive and memorable.
Melia Casa de Las Artes is Madrid is the epitome of all what Madrid is. A historic building with Picasso art, salmon...
Read more