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Reviews
Tripadvisor Traveller RatingBased on 633 Reviews
Traveller ReviewsRanked #174 of 568 hotels in Madrid
Traveller Rating
Excellent
335
Very Good
165
Average
65
Poor
28
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ilkka H said...
Great hotel, recommended!
Travelled on 04/2026
Great hotel and the locatipn is just perfect! The staff very friendly and helpful. The breakfast was really tasty and selection very varied including fruit salad, potato omelet etc. Allthough our room was faced to Gran Via the street noise was not a problem at all....
Global_Tourists said...
Terrible - No Water Supply for Two Days
Travelled on 12/2025
We booked a rooftop Luxury room with private jacuzzi deck for a 2 night, weekend stay in Madrid,
The hotel was situated on Gran Via (the principal thoroughfare in Madrid) and right at the heart of the City Centre.
The problem? - upon arrival - the hotel had NO MAINS WATER FOR 2 DAYS !
We could not wash (other than in the Jacuzzi). We could not brush our teeth, or flush the toilet. The same was true for every ro...
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079paolad said...
Excellent for families
Travelled on 02/2026
Family-friendly, awesome location, spotless rooms, and super helpful staff!
We enjoyed a pleasant 6-night stay at the hotel. The staff was incredibly helpful, providing us with any information we needed. The food was good, and my daughters particularly loved sleeping on the bump beds....
Noni E said...
The best location in Madrid.
Travelled on 12/2025
The hotel is fully renovated and the location is excellent. I can also say that the prices were reasonable for the period we travelled.
The only negative part was during check-in. We were informed that we had been upgraded to a room on the 5th floor with a Gran VÃa view, but the room wasnt ready and we were asked to return in two hours. When we came back, we were given a room on the 1st floor with a Gran VÃa view i...
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Sylvia W said...
Convenient location
Travelled on 10/2025
A very well located hotel for exploring Madrid. Many attractions are within a reasonable walking distance, plus there are buses right outside the hotel. Our room overlooked an internal courtyard, so no view, but it meant it was very quiet. A big comfortable bed. The lobby to the room gave us somewhere to put the luggage. The bathroom was small, but with a large shower. It had a hand held and rainfall heads. However t...
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