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Reviews
Tripadvisor Traveller RatingBased on 1614 Reviews
Traveller ReviewsRanked #89 of 516 hotels in Madrid
Traveller Rating
Excellent
943
Very Good
537
Average
85
Poor
30
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
TravelWorldThomas said...
Mixed experience
Travelled on 04/2024
Stayed for 4 nights on a business trip.
The good:
- good location in the center of the city
- pretty hotel and room
- excellent breakfast
The bad:
- beds are extremely hard and uncomfortable (asked for a mattress topper but they ran out as so many other guests had the same issue)
- communication with the staff is rather challenging in English...
vivian k said...
Great stay, great staff
Travelled on 03/2024
The hotel was super nice, had a good location, and was clean, but we were most impressed by the staff. All the staff were amazing, but Fredo was especially great. Fredo was extremely helpful with any television problems, never hesitated to help call a cab, and was a good conversationalist and very personable....
Callum A said...
Very good hotel for a trip to madrid
Travelled on 02/2024
The hotel was very good to stay at. Clean and good service from the staff. The only problem is the proximity to the bars and Main Street below. Obviously this is bound to happen due to being in the centre of Madrid but, rooms close to the exterior of the property can be more likely to have noise disruption, but an interior room can solve this as it isnt located close to the street.
Special mention to Enzo, who was a...
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Daydream50508696144 said...
Amazing stay in the heart of Madrid
Travelled on 02/2024
I stayed here for two nights and had an amazing time. The hotel is located in the heart of Madrid and I did everything by foot. The service was flawless, with the staff being very polite and helpful.
I took a superior room which was very spacious, with a large bed and a beautiful bathroom. The bathroom floor was kind of dirty though, with some black stains on the tiles and black hairs on the floor after the bathroom...
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douglassK9939ST said...
Good hotel in Madri
Travelled on 01/2024
Good hotel! Prime location near major attractions. Room was immaculate - spotlessly clean. Truly a good place to stay for exploring the area. My average score goes to the Gym in the hotel. Tight room, no air-conditioner and very limited weight/equipments for work out....