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Reviews
Tripadvisor Traveller RatingBased on 1290 Reviews
Traveller ReviewsRanked #48 of 516 hotels in Madrid
Traveller Rating
Excellent
796
Very Good
383
Average
70
Poor
25
Terrible
16
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ann W said...
Best choice of hotels
Travelled on 04/2024
Staff helped me to take luggages to my room while I am checking in. Room was big and clean. The best value for the location, the room size, the friendliness of staff....
SharonLMur said...
Fantastic stay in Madrid
Travelled on 04/2024
Great hotel, a super location for exploring Madrid. The room was spotlessly clean, the bed was very comfortable, breakfast was good with lots of choice. All the staff were lovely and friendly in particular Celia who helped sort our airport transfers as we had been let down with the private company pick up from the airport. We had a very enjoyable stay and as Madrid is such a beautiful city we hope to be back and woul...
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Newjerseygirl28 said...
Highly recommended
Travelled on 03/2024
The place was amazing. I love how they designed it and I love how the bunk beds are hidden in a closet that you just open and it turns into bunk beds. The people were super nice and our room was hot in the middle of the night and they brought up ice for the fan even though it was 11 pm...
delfy g said...
Outstanding hotel and personnel
Travelled on 03/2024
Excellent hotel with outstanding customer service. Front desk personnel were perfect mainly Itziar and Celia ( Aurelio was in vacation). Bar attendant as well as the rest of the team made the difference.Everyone at the hotel makes you feel at home. Breakfast was excellent, fresh and tasty....
Mobile40500681646 said...
The best hotel to be away from
Travelled on 11/2023
The best hotel to be away from. Small room fairly high price (over 300 the night). Minuscule reception, breakfast in a kind of kitchen room. A real deception . Uncomfortable with previous experience with the same hotel chain. Positive note : personnel kind and effective...