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Reviews
Tripadvisor Traveller RatingBased on 1364 Reviews
Traveller ReviewsRanked #48 of 563 hotels in Madrid
Traveller Rating
Excellent
851
Very Good
399
Average
72
Poor
25
Terrible
17
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Shawn A said...
Breakfast review.
Travelled on 03/2026
Breakfast was wonderful. Natà lia was very friendly and helpful. So many breakfast choices. Bread was delicious....
Jennifer B said...
PERFECT hotel in Madrid
Travelled on 02/2026
I am so happy I selected this hotel! My son is studying in Spain for semester and I choose hotel since it is close to him and I am so happy I did! It is in a perfect central location and reasonably priced. I walked to every major site in Madrid from here. I went to Toledo for the day and you can walk to main train station at Atocha from here in 15 minutes. The staff was wonderful. My room was great. It faced the str...
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1982salvatore1982 said...
Very bad experience
Travelled on 02/2026
1) The fact that I expressed myself in Spanish with the staff does not mean that the staff should not speak in Italian. My wife does not speak Spanish and many times, your staff, in her presence, despite her asking to speak to her in English or Italian continued to speak in Spanish.
2) Your breakfasts are disappointing and you charge a lot of money. I repeat that breakfast is always the same and that you recycle the ...
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skippie_8 said...
I would stay here again.
Travelled on 01/2026
Nice well located hotel. We walked everywhere. Great staff. Front desk person got me a coffee at 5:30 in the morning because I was wide awake and adjusting to time change. Lovely breakfast with a staff member who remembered my coffee preference each visit. Despite being on a lower floor and facing street room noise was very minimal. Clean rooms. Good water pressure and comfortable beds. One of the only hotels that of...
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Daphne d said...
Great hotel in a great location.
Travelled on 09/2025
Beautiful hotel in a good location. Check-in was fast, wi-fi worked, you can stream your apps on the tv. Spacious room and bathroom. I would stay in this hotel again....