Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3100 Reviews
Traveller ReviewsRanked #206 of 563 hotels in Madrid
Traveller Rating
Excellent
1103
Very Good
1201
Average
494
Poor
180
Terrible
122
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Christine F said...
Outstanding stay!
Travelled on 08/2025
My husband and I stayed here 8/23-8/28/2025. A total of 5 nights for 792/$922.68. Used booking.com
Chose this hotel for its great location, roof top pool, A/C, elevator, great reviews, reasonable cost. Would definitely stay here agin.
We arrived by taxi from the Atocha Train Station. When we arrived we were warmly greeted by hotel staff that helped us with our luggage into the hotel and to the reception desk...
Read more
FlexGirl58 said...
Have a drink here
Travelled on 12/2025
We went to the lobby for drinks the day after Christmas. It is a lovely, comfortable, old-style lobby with lots of velvet. The drinks were good and the three-peanut snack tray was a nice addition. Great for people watching as they pass....
Mark M said...
Late walk in at 10pm :-) room for 2, 3 nights
Travelled on 11/2025
We were a walk in at 10pm due to awful star at Smartr 47 Gran Via. The hotel reception found us a double room for 3 nights. So welcoming and was genuinely sorry for our troubles with the previous hotel (nothing to do with the Emprador). It was a little expensive, however we would have paid any amount to stay. As good will we were given a complimentary drink on the roof top terrace. The room was clean, fresh and welco...
Read more
Karen E said...
2 Nights of No Sleep
Travelled on 11/2025
Hotel is old, needs updates everywhere, furniture in guest rooms and restaurant and lobby.
Room smelled of mold
Bed terrible
Breakfast buffet was the worse Ive ever seen, I ate toast.
Food in lobby was okay.
Rooftop restaurant doesnt have enough tables.
This is not a 4 star hotel....
ian_dempster said...
Lovely hotel
Travelled on 11/2025
This is a classic hotel on Gran Via with a most beautiful foyer and ground floor lounge. Breakfast which is very comprehensive is on the first floor. The pinnacle though is the rooftop terrace and bar complete with swimming pool which is quite stunning. The terrace and bar lit up at night is beautiful.
Our room was on the sixth floor and had been recently refurbished. Bed was firm and pillows quite rigid but the room...
Read more