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Reviews
Tripadvisor Traveller RatingBased on 615 Reviews
Traveller ReviewsRanked #279 of 568 hotels in Madrid
Traveller Rating
Excellent
153
Very Good
271
Average
113
Poor
47
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
PamplonaRunner158 said...
Run Away If You Need A/C
Travelled on 04/2026
Currently in Room 209 and the A/C is blinking a red light showing that it needs to be SERVICED and wont blow cool air at 19c. The room is currently 28c. Went to show video of the light blinking and the manager rubbed his head, like he knew this was an issue. He first tried telling me that the A/C comes on next month per his manager (who was not there to defend that statement) At 185/night and according to the w...
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TomAndDonna said...
Great base for exploring Madrid
Travelled on 11/2025
Nice hotel. Common areas are a bit worn down but the rooms are nice. The kitchen came in handy. The room and bathroom were very clean. It has a new bathroom. We asked for an electric kettle but were out of them. Housekeeping hand washed the dishes each day. (Maybe not the best job ) The location is great, right off of Gran Via, making it very convenient. The location is quiet and the hotel seemed to be quiet, except ...
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Passenger51953528567 said...
Well licTed hotel but bad servicing.
Travelled on 05/2024
Full marks on location . Its on gran via the busiest and happening street of madrid. The royal palace is 5 min walking from hotel.
However its an old construction and most of the amenities dont work.
Our wifi signal was very weak, on requesting also the hotel did not give us any alternate. Servicing is bad.the overall experience was not good....
579damianc said...
Madrid short stay
Travelled on 10/2023
It is in a reasonably good location. Quite close to the royal palace and cathedral. Hotel was clean. It was pretty good value. A little dated, and a bit basic, but did the job for a first trip to Madrid.
I would probably opt for somewhere nicer next time....
amghco said...
Great location, but some improvements are needed...
Travelled on 10/2022
The hotel location it's the number one advantage of this hotel. Also, the room is big and equipped with a kitchenette. The front desk personnel, just excellent. We ask them for an iron, and it was supplied immediately to us. Also, we request a remote control and also, it was provided in minutes. No problem with the hot water supply. Very comfortable beds also.
The negative side:
- AC turns off at the middle of the n...
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