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Reviews
Tripadvisor Traveller RatingBased on 873 Reviews
Traveller ReviewsRanked #209 of 516 hotels in Madrid
Traveller Rating
Excellent
322
Very Good
403
Average
101
Poor
24
Terrible
23
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Blair M said...
Satisfied with Our Stay at the Eurostars Plaza Mayor - Would Recommend
Travelled on 01/2024
We stayed for five nights early in the new year and were very satisfied with our stay at the Eurostars Plaza Mayor. We found it to be well-situated, well-priced, and comfortable. The breakfast each morning was very good. The staff are very courteous and helpful, always offering a friendly greeting and ready at all times to assist with anything you may need.
All in all we were satisfied with our stay at the Eurostars...
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89craigb said...
Eurostars Plaza Mayor
Travelled on 07/2023
We stayed for 4 nights at Eurostars Plaza Mayor, and enjoyed our stay. The staff were friendly and helpful, with nice touches like cleaners pressing lift for you if see approaching and reception always saying hello when walking past. The rooms are big and clean, with the King Size beds being extremely spacious and comfy. The one thing that could be improved is the WIFI that barely works in reception, and not at all i...
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JWV12345678 said...
What a dump! Constant loud pumping music from the local nightclub, staff absolutely unwilling to help with anything. Never again
Travelled on 04/2023
After staying in a wonderfully quiet, well-run, sophisticated nearby 4-star hotel for 3 nights, we unfortunately could not get a room there for our last night so booked this hotel at a ridiculously elevated rate of 350 per night (more than 100 more expensive than our previous hotel). What a mistake! There was a nightclub that played loud music from the afternoon to late into the night right by the hotel. Even with ...
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NM-MA3 said...
Not professional at all
Travelled on 03/2023
Very bad service,
Staff are not polite. very disappointed. need to improve alot specifically when it come to deal with different cultures.
I will never go back there. better to not wast your money and your time by going to this hotel.
they need to know how to treat thier customers...
david d said...
Great place to stay in Madrid
Travelled on 03/2023
Great facility centrally located between Plaza Mayor and Plaza Puerta del Sol. Lost of shops and restaurants. Friendly staff. Recommend to everyone looking for a good place to stay in Madrid.
I would recommend to friends and family.
Great and will stay again on my next visit....