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Reviews
Tripadvisor Traveller RatingBased on 958 Reviews
Traveller ReviewsRanked #113 of 568 hotels in Madrid
Traveller Rating
Excellent
547
Very Good
263
Average
72
Poor
30
Terrible
47
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
232traceyr said...
Excellent all round
Travelled on 04/2026
Very nice hotel. Smart without being too formal. Front desk (particularly Carlos) very helpful. Comfortable rooms. Excellent showers. Good housekeeping. Tasty breakfast with lots of options. Roof bar is beautiful with great views. Id be very happy to come back here....
Alex S said...
Insane
Travelled on 04/2026
I love the breakfast buffet and the rooftop has a great view the drinks as well were fabulous....
Sarah L said...
Would definitely return
Travelled on 04/2026
Fabulous hotel - lovely rooms, great service and very good breakfast. Also very well located....
Todd H said...
Great Property
Travelled on 04/2026
Great property and rooftop. Great location by Retiro Park. Restaurant food is very good as well. Only complaint is a Spain and Portugal thing limiting how cool your room can be. We found sleeping as too warm. Would definitely stay at H10 again....
travelgeek1982 said...
El Cielo de Alcala Rooftop
Travelled on 04/2026
There is not much outside to tell you what to expect but the views from the top were actually pretty good.
The journey across the hotel reception and lobby bar was confusing with staff avoiding eye contact. Once we got upstairs we were given a table by the side of the pool. Service was mediocre and focusing on serving just one drink, no upsell or offer of a second drink. No coasters or nuts were provided but we saw ...
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