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Reviews
Tripadvisor Traveller RatingBased on 2620 Reviews
Traveller ReviewsRanked #60 of 555 hotels in Madrid
Traveller Rating
Excellent
1641
Very Good
684
Average
199
Poor
64
Terrible
32
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
canine s said...
Best hotel ever
Travelled on 10/2025
We have stayed far and wide in our travels all over the world, Sofitels in Asia, kimptons in Amsterdam but got to say that the week we spent in Madrid recently was the best hotel experience ever. Why you ask, it is not just that the villa real is an actual 5 star hotel with top notch service and amenities, it is that the hotel has the most amazing welcoming and knowledgeable staff we have ever encountered. Normally d...
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Stacy S said...
Clean, comfortable hotel in a good location.
Travelled on 10/2025
My room was comfortable and clean. The hotel staff was very nice and helpful. I liked the location as it was walkable to the Prado museum, Sophia, Reina Museum, and Retiro Park....
davidbc2016 said...
Great hotel in terms of location and concierge service!
Travelled on 09/2025
The hotel was great, BUT when I checked in, I specifically asked the front desk person whether the air conditioning system worked INDEPENDENT of the electrical system that depends on having a room key card inserted firmly in the slot. He answered yes, that it is independent of such action. Then the next afternoon upon returning to my room, I found that it was not cooled. The LCD display for the thermostat was difficu...
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mary L said...
Madrid October 2025
Travelled on 10/2025
the location was excellent and staff amazing and very helpful. Rooms very clean. Breakfast excellent. Did not try the restaurant. A little overpriced for the room....
sonoraman said...
Faultless!
Travelled on 09/2025
Stayed here for three nights to celebrate our 32nd anniversary and my wifes birthday. What can I say? It was an absolute delight staying in this fabulous hotel. We could not have chosen a better hotel for our stay in this wonderful city. Every part - from reception/concierge, to breakfast staff and housekeeping were phenomenal. The throughput of guests is, as you might expect, busy but everyone is treated as if you...
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