Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2624 Reviews
Traveller ReviewsRanked #57 of 559 hotels in Madrid
Traveller Rating
Excellent
1644
Very Good
685
Average
199
Poor
64
Terrible
32
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
adypris said...
5 Star & Beyond from start to finish
Travelled on 12/2025
Firstly this hotel is perfect location as everything is in walking distance, so absolutely ticked that box for us,
If you want quality and a
5* experience this is the place to book, wow what a absolutely stunning hotel with 5* luxury from start to finish, the concierges were friendly professional and go out of there way to offer you the best experience of politeness and chaivery, the reception staff were totally am...
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Paul D said...
Nice location and hotel but over priced for what you get
Travelled on 11/2025
Super location, basically across the street from The Prado. Old hotel that has some of those old hotel quirks like having to walk stairs to the elevators, lots of marble floors a bit more high brow. We had a suite that was two floors and climbing narrow marble multi turn steps was a challenge....
canine s said...
Best hotel ever
Travelled on 10/2025
We have stayed far and wide in our travels all over the world, Sofitels in Asia, kimptons in Amsterdam but got to say that the week we spent in Madrid recently was the best hotel experience ever. Why you ask, it is not just that the villa real is an actual 5 star hotel with top notch service and amenities, it is that the hotel has the most amazing welcoming and knowledgeable staff we have ever encountered. Normally d...
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Stacy S said...
Clean, comfortable hotel in a good location.
Travelled on 10/2025
My room was comfortable and clean. The hotel staff was very nice and helpful. I liked the location as it was walkable to the Prado museum, Sophia, Reina Museum, and Retiro Park....
davidbc2016 said...
Great hotel in terms of location and concierge service!
Travelled on 09/2025
The hotel was great, BUT when I checked in, I specifically asked the front desk person whether the air conditioning system worked INDEPENDENT of the electrical system that depends on having a room key card inserted firmly in the slot. He answered yes, that it is independent of such action. Then the next afternoon upon returning to my room, I found that it was not cooled. The LCD display for the thermostat was difficu...
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