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Reviews
Tripadvisor Traveller RatingBased on 2066 Reviews
Traveller ReviewsRanked #117 of 571 hotels in Madrid
Traveller Rating
Excellent
1079
Very Good
658
Average
204
Poor
70
Terrible
55
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Jan T said...
Disappointment!
Travelled on 05/2026
Arrived. No outside bar space all inside. Small pool. Workmen workin in room corridoor Asked to move re drilling carpet etc moved ok- just down the corridoor.
Bathroom - no large bath rails to exit and separate shower either boiling hot or cold - no safety temp stop or obvious guidelines. Asked for 2 days to sort. Showered using bath shower head. Food/drinks not evident as in an event or dining room in hotel.ou...
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John P said...
BE EXTRA CAREFUL
Travelled on 05/2026
We were mugged right at the hotel entrance door.
it was 8 PM. The hotel has NO security at the entrance! They have NO OUTSDIDE LIGHTS (it is dark) at the entrance......you are on your own.... The area is an office area and there is no one at night. It's a very nice Hotel but the security stinks!...
Gina D said...
Very good stay at ILUNION Hotels Madrid
Travelled on 10/2025
Nice, clean hotel in a good location. The staff were friendly and helpful especially M. Angel, who was really kind and made sure we had everything we needed. Overall, a comfortable and pleasant stay....
Kate V said...
Tired looking hotel rooms
Travelled on 09/2025
This is apparently a 4star hotel.
Rooms are very tired looking, plastering holes over the wallpaper, peeling sealant around bath.
Hot water was inconsistent- kept going from hot to cold constantly.
TV had no option to put the movies/ series to original version.
AC did not seem to cool the room down enough even after being on all night.
Staff at the bar were rude.
The bathrooms in the lobby were not very clean. ...
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Simonehtx said...
Special mention!
Travelled on 08/2025
Had a fab stay here! Wanted to give a special mention for M. Ángel who was nothing but friendly, welcoming and thoughtful!...