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Reviews
Tripadvisor Traveller RatingBased on 2192 Reviews
Traveller ReviewsRanked #135 of 568 hotels in Madrid
Traveller Rating
Excellent
1120
Very Good
718
Average
217
Poor
79
Terrible
58
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
erikakaka79 said...
A great stay to explore Madrid as a family
Travelled on 04/2026
We stayed as a family of four - the rooms are spacious, clean and well laid out. Beds were very comfortable. The hotel looks very modern and well invested. The location was great a few minutes walk to a Metro station and youre in the city centre in around 20 mins. Theres a supermarket very close to the hotel too.
The only issues we had is that check in took a long time - they did a huge amount of typing on the co...
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Taran M said...
Annoying arrival, annoying stay
Travelled on 03/2026
1. Was told my room was ready but it would be £20 to check in two hours early. Would not charge it to the room.
2. Hotel Wifi pop up to log in went to a blank page. Reception could only repeat the username and password and send a maintenance man up who thought his job was to fix my tv. Did not want me to come down and show them the problem.
3. Luckily their conference wifi was wide open.
4. Sockets across ...
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HW08 said...
Disappointing
Travelled on 09/2025
My first night in Madrid was at the Hotel Ilunion Suites Madrid. While the room was big, I was given twin beds when I specifically requested a double bed. In the bathroom, there were 4 very long hairs in 4 different places. These were clearly not my hairs. A disappointing start to my vacation....
Greycliffe said...
Good location and nice people
Travelled on 09/2025
The staff at this hotel are lovely. We especially appreciated Maria and Alex. I had a broken ankle and they were very accommodating. We enjoyed the breakfast, which had many options including eggs made to order. The location was convenient to many shops and the metro lines. We appreciated the value for the price....
jovanai544 said...
Nice hotel
Travelled on 09/2025
Great location and spacious room :) At the airport they had lost my luggage so lady at the reception Maria was very helpful and nice! :)...