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Reviews
Tripadvisor Traveller RatingBased on 228 Reviews
Traveller ReviewsRanked #296 of 568 hotels in Madrid
Traveller Rating
Excellent
80
Very Good
94
Average
28
Poor
12
Terrible
14
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
jmskr said...
Not recommended
Travelled on 04/2026
We do not recommend this hotel. We found most staff rude and unhelpful on a number of occasions. One member of staff was very argumentative when we raised a concern that they served cold coffee in the lounge area. We were told to heat it up in a microwave and be happy because it was free. The coffee was cold on both nights which indicates that this was not a one off.
The rooms were adequate but not well cleaned. ...
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Minimalistic1281 said...
Not what I expected.
Travelled on 12/2025
Not sure who feels the staff here are friendly! I have stayed here twice and the staff are rude and need training. Rooms need to be cleaned and dusted better. Uncomfortable bed and pillows, noisey rooms, rooms tiny to move around and designed badly.
Basically every person needs to do a better job, we dont stay here for free we pay good money, and staff need to make an effort to smile and be approachable.
No hospita...
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Dkapad said...
pass on this hotel
Travelled on 05/2025
hotel is average entrance was small lobby. rooms were very small. breakfast area too cramped up. we were seated outside the breafast area actually in the lobby. wasnt comfortabel at all. besides the price was too much for this hotel. too pricey .area was ok has lot of restaurants around....
hgonzale3 said...
Perfect for a short visit, in a good location and very good breakfast
Travelled on 07/2024
The hotel is perfect located in a good area, closer to metro station (5 minutes walking), the staff was friendly, the breakfast very good and the room is enough for a business/short visit in Madrid.
Everything was totally clean and the air conditioner was working perfectly at 19 C, good for the hot "inferno" outside. Tv working well with "free channels" in different languages (Channels from Astra Satellite). Wifi i...
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Adventure30386167012 said...
A nice budget stay
Travelled on 03/2024
Clean, comfortable and with only 5 min walk to closest metro to get into city. Only downside was room wasnt very spacious for 3 people had a pull out bed for one of us and not a lot of storage but we worked around it. Was on the 1st floor so could hear a lot of noise from outside so would recommend getting one higher up if you get the chance. The windows had shutters on the outside of windows which was a nice additi...
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