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Reviews
Tripadvisor Traveller RatingBased on 4334 Reviews
Traveller ReviewsRanked #119 of 513 hotels in Madrid
Traveller Rating
Excellent
2371
Very Good
1569
Average
288
Poor
62
Terrible
44
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
P S said...
Great hotel with perfect location
Travelled on 04/2024
Excellent location. Close to shops, restaurants and all attractions. Room was comfortable and very clean. The staffs were friendly and helpful. We got an upgrade to suite. I received a nice surprise with a champagne for my birthday. Highly recommended....
HansteKhelte said...
Awesome location, no instructions on how to call front desk, very clean
Travelled on 04/2024
The hotel is centrally located. Walking distance to awesome eateries, bars, shopping areas, attractions, even an awesome grocery store! There is some construction going on inside and outside but it didnt bother us!
There were no instructions on how to call the front desk anywhere! On the last night, we were told its on the key card! They could have easily stuck it on the phone itself! Anyway what those figures me...
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Sheryl C said...
Enjoyable stay in Madrid.
Travelled on 03/2024
Great hospitality and concierge especially Vincent. Fabulous location, modern and comfortable with welcoming restaurant and coffee.
More upgrades to break out area, but had no impact on our stay.
The early departure picnic was ideal for a train journey....
1991KEB said...
Nice location and rooms
Travelled on 03/2024
This hotel was ideally located for sightseeing in Madrid. We could walk everywhere. There were several restaurants within walking distance also. The room was very nice, quiet and comfortable. My only concern was the
condescending manner in which the staff treated me. I was really put off at this and personally insulted. This was not a one-time incident but reoccurring. While I do like the hotel, I will thin...
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Bader76 said...
Clean hotel with ideal location
Travelled on 03/2024
The room was not that big but good for single use. Bathroom was very clean. Staff were so friendly and helpful. The location of the hotel was really big advantage as it is very central and convenient for shopping, restaurants, cafe, and within couple of minutes walking to the live road Gran Via....