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Reviews
Tripadvisor Traveller RatingBased on 4400 Reviews
Traveller ReviewsRanked #146 of 540 hotels in Madrid
Traveller Rating
Excellent
2401
Very Good
1585
Average
296
Poor
65
Terrible
53
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
conord896 said...
Zero Customer Care-
Travelled on 05/2025
An issue arose with my reservation.
I spent two days trying to speak with the manager who was never available.
The staff on reception were pleasant and sympathetic but did not have the authority to deal with the issue.
My stay was ruined by the managements total disinterest in this guest....
robTKD13 said...
Zero soundproofing, terrible sleep quality
Travelled on 04/2025
We stayed three nights at Hotel Liabeny (room 706) and had a miserable experience. Each night, rooftop parties across the street blasted loud music and shouting from 11p.m. to 6a.m., making sleep impossible. While the hotel can't control its neighbors, it can invest in soundproofingyet the window in our room was so ineffective it might as well have been open. Sleep is the most basic expectation for a hotel, and we...
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Frazeballs said...
Madrid Birthday Trip
Travelled on 02/2025
A fantastic hotel in a very good central location. Check in was easy and knowledge of English exceptional. Hotel room was spotless, (cleaned every day) and spacious with good wardrobe space, mini bar (extra cost), TV, adequate sockets, clean crisp bedding changed daily as were towels. Bathroom really good with walk in shower, complimentary toiletries etc. We were on a B&B basis, breakfast a bit slow to get a table as...
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Allen F said...
already enjoyed a 5-star service even without going
Travelled on 01/2025
I booked this hotel in Sept 2024 for an upcoming trip in May 2025. However, in December I had to cancel this trip because my company was summoned to appear in the court as a witness for a business litigation, and I am the only person who is familiar with everything about this case.
The good news is that even though my reservation is non-refundable, every booking with Hotel Liabeny is insured, and Mr. Miguel Bonet hel...
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Noel S said...
FREE CANCELLATION LIES!
Travelled on 01/2025
Whie the hotel may be very nice, their "free cancellation" policy is fraudulent and misleading! Nothing short of your death or an "Act of God" would entitle you to a refund. No matter how far in advance your cancel, you still pay for the entire reservation. I don't endorse any place which endorses such deception....