Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3472 Reviews
Traveller ReviewsRanked #127 of 516 hotels in Madrid
Traveller Rating
Excellent
1929
Very Good
1022
Average
332
Poor
107
Terrible
82
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
XUSA_TravelerX said...
Loved the Level service at this hotel
Travelled on 04/2024
Good hotel in a convenient location. The staff at this hotel are excellent. They worked hard to answer any questions or provide anything we needed. I highly recommend booking a room that includes "The Level". It was very nice to have access to drinks and snacks all day with breakfast and evening food/cocktails included. The staff at the Level go out of their way to make your stay a 5 star experience. Our onl...
Read more
FionaS2011 said...
Great experience at the Melia Level but nothing else!
Travelled on 02/2024
We stayed in the Melia level rooms. Whilst the level food and beverage area was superb the rooms were tiny and unbearably hot. We asked for the air con to be turned on but they said the hotel was still in winter mode. With the sun beating on the glass windows, each day we returned from sight seeing the rooms were 30 degrees! Sweltering and unhealthy! My family and I had a permanent headache the whole of our stay and ...
Read more
Marcus S said...
No sauna in the called: full service Spa
Travelled on 03/2024
You can feel in the room that the last renovation was more than 10 years ago.
On the official tourism webpage of Madrid its shown, that the hotel has a sauna. This is why we rebooked to this hotel. But unfortunately they dont have a sauna and the stay at the indoor pool is limited to 40 minutes (not extendable) and only with reservation. Discussion with management followed but a compensation was not done in any w...
Read more
Rachel B said...
Awesome experience!
Travelled on 03/2024
Beautiful hotel. Great location. Metro stop right outside the entrance. Super convenient. Incredibly friendly and helpful staff. Huge room! We had the level experience which was well worth it. Incredible display of breakfast and afternoon snacks and drinks. We are now totally spoiled! Highly recommend staying here....
jeanweic said...
Lovely stay!
Travelled on 12/2023
We stayed 5 nights here, booked through a Costco package. This was by far our favorite hotel of the 3 we stayed at (other hotels were NH hotels in Seville and Barcelona). Service was excellent and on par for a 4star hotel, breakfast was delicious, with plenty of fresh cut fruit. All the common and dining areas were super clean, and plenty of very attentive and polite staff everywhere. Our room was very spacious fo...
Read more