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Reviews
Tripadvisor Traveller RatingBased on 2323 Reviews
Traveller ReviewsRanked #33 of 568 hotels in Madrid
Traveller Rating
Excellent
1630
Very Good
532
Average
103
Poor
39
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
sharon s said...
Avoid room next to Lift
Travelled on 04/2026
We found our stay to be extremely disappointing, especially with our room location.
During our time at the hotel, we had the lift running right next to our room. Every time it stopped on our floor it alerted the user, with a loud bell chime, this which obviously woke us up too! We had very little sleep. Mu recommendation, would be to deactivate this chime during night hours.
The room was also very hot and the A...
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Marco P said...
Excellent hotel in Madrid
Travelled on 04/2026
Everything just perfect, room (and bathroom) very large, staff very polite. The location is convenient to visit the city center, as well as to have a direct connection with the airport....
Scott R said...
Great experience!
Travelled on 03/2026
This is a great place to stay. We enjoyed 4 nights there. The staff are outstanding. Natalie and Mareia at the front desk were so pleasant and eager to help make every detail of our stay perfect. David, the bell hop, was enthusiastic and helpful. We requested a room change and he jumped into action with a big smile to help us get settled into the perfect room overlooking the boulevard. Every day he recognized u...
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Alejandro B said...
Poor room
Travelled on 02/2026
The room was very disappointing. It was noisy due to the fridge and far too hot, even though the radiator had been turned off. Overall, it was a bad experience....
K3877MSivanr said...
AMAZING 5 DAY HOLIDAY
Travelled on 02/2026
Excellent hotel of superior quality. Reception/greeting, checkout staff all very friendly and welcoming.
Breakfasts amazing. Nothing too much trouble.
Location fantastic with 3 metro stations within 5 minutes walk on metro 20 mins to Retiro park, Sol, Callor Millor street, Grand Via. Airport took us 30minutes to and from hotel direct to Nuevos Ministerios tube on line 8, then to line 10 one stop to Gregorio Marano...
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