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Reviews
Tripadvisor Traveller RatingBased on 2338 Reviews
Traveller ReviewsRanked #29 of 571 hotels in Madrid
Traveller Rating
Excellent
1641
Very Good
536
Average
103
Poor
39
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Hector Eduardo M said...
Excellent experience in the hotel
Travelled on 06/2026
It has been an excellent experience at the hotel. The service is very good; I particularly want to thank the entire restaurant team, starting with Jose and Bogdan, who were outstanding in their attention throughout my stay. Likewise, the hotel facilities and cleanliness are very good. I highly recommend this hotel if you come to Madrid....
NuzhatTasnim said...
Posh Atmosphere, Very Welcoming Staff and Value for Money
Travelled on 05/2026
Ive been to the other NH chains, but this one by far was the best in terms of room, amenities, hospitality, atmosphere, the room was huge for a standard one, for the price the value was entirely justified. Will choose NH again next time I visit and highly recommend for others to have a superb experience....
Ana Rita C said...
Great Location
Travelled on 05/2026
The location is great. The room did not have too much natural light. I'm Gold member so I was expecting a "normal " room not this one ( I have been here before) ...
joanmX2267MX said...
Excellence in hospitality
Travelled on 04/2026
No, Im not being paid for this, nor is it a cheap plug. Its a shame that these reviews arent rated higher than five stars, as this hotelor rather, its staffwould certainly deserve them.
My wife and I booked a room for 10 days over Easter. A junior suite that didnt quite meet our expectations: dim lighting, quite a bit of street noise, a minor fault in the bathroom and not much space for our clothes. We went to...
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sharon s said...
Avoid room next to Lift
Travelled on 04/2026
We found our stay to be extremely disappointing, especially with our room location.
During our time at the hotel, we had the lift running right next to our room. Every time it stopped on our floor it alerted the user, with a loud bell chime, this which obviously woke us up too! We had very little sleep. Mu recommendation, would be to deactivate this chime during night hours.
The room was also very hot and the A...
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