Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2867 Reviews
Traveller ReviewsRanked #112 of 559 hotels in Madrid
Traveller Rating
Excellent
1978
Very Good
683
Average
125
Poor
44
Terrible
37
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
veronicagarcia2025 said...
Very good
Travelled on 12/2025
Friendly staff. Just to point out that the bathroom had some damaged fixtures and the shower taps need checking....
Gunita_11 said...
A posh stay in Madrid
Travelled on 12/2025
The overall atmosphere was really posh, I truly enjoyed it. The breakfast buffet was one of the best ever. I loved the spa, it was very relaxing. The concept with a glass partition wall between the bedroom and the bathroom area dos not appeal to me much, yet it could work if the blinds would close all the way down. All the linen, including towels was perfect, yet Id rather prefer slippers and robes in the room in ad...
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joaofreitasgestao said...
Do not stay at this hotel. Their policies are unbelievably unfair to customers, and they do not respect customer rights.
Travelled on 12/2025
Do not stay at this hotel. Their policies are unbelievably unfair to customers, and they do not respect customer rights. The way guests are treated is absolutely disappointing....
lucyreid said...
just ok
Travelled on 11/2025
I went on a business trip and it was ok. It definitely didn't feel like 4*.
Positives: - very large rooms, nice bar area. Nothing horrendous about the experience
Negatives - a lot of decor very dated and tatty. Not enough lifts for large groups of people at conferences. Queues for lifts were around 15 minutes most days.
Food was very average, albeit breakfast was by far the best.
Location - is what it is, but it'...
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Ted F said...
Miami Dolphins 2025 Madrid
Travelled on 11/2025
Perfect location hospitality and pricing.
Located right on the Main Street easy walking and train access.
Clean rooms and non invasive service.
Perfect...