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Reviews
Tripadvisor Traveller RatingBased on 2876 Reviews
Traveller ReviewsRanked #114 of 563 hotels in Madrid
Traveller Rating
Excellent
1983
Very Good
686
Average
125
Poor
45
Terrible
37
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
jmmg99 said...
Good
Travelled on 03/2026
It was a good stay. According with our expectactions.
Good Quality of rooms, cleaness and good location.
Also the personal was nice....
Vanessa M said...
Disappointed
Travelled on 02/2026
The hotel is undeniably huge, with an impressive and ostentatious physical structure. However, despite its size and apparent luxury, the overall experience was disappointing. It feels like the hotel is primarily focused on profit rather than on guest comfort or service quality.
The level of personal service leaves a lot to be desired. My room had several basic infrastructure issues that should be simple to fix but c...
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veronicagarcia2025 said...
Very good
Travelled on 12/2025
Friendly staff. Just to point out that the bathroom had some damaged fixtures and the shower taps need checking....
Gunita_11 said...
A posh stay in Madrid
Travelled on 12/2025
The overall atmosphere was really posh, I truly enjoyed it. The breakfast buffet was one of the best ever. I loved the spa, it was very relaxing. The concept with a glass partition wall between the bedroom and the bathroom area dos not appeal to me much, yet it could work if the blinds would close all the way down. All the linen, including towels was perfect, yet Id rather prefer slippers and robes in the room in ad...
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joaofreitasgestao said...
Do not stay at this hotel. Their policies are unbelievably unfair to customers, and they do not respect customer rights.
Travelled on 12/2025
Do not stay at this hotel. Their policies are unbelievably unfair to customers, and they do not respect customer rights. The way guests are treated is absolutely disappointing....