Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2852 Reviews
Traveller ReviewsRanked #112 of 555 hotels in Madrid
Traveller Rating
Excellent
1969
Very Good
679
Average
124
Poor
44
Terrible
36
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
lucyreid said...
just ok
Travelled on 11/2025
I went on a business trip and it was ok. It definitely didn't feel like 4*.
Positives: - very large rooms, nice bar area. Nothing horrendous about the experience
Negatives - a lot of decor very dated and tatty. Not enough lifts for large groups of people at conferences. Queues for lifts were around 15 minutes most days.
Food was very average, albeit breakfast was by far the best.
Location - is what it is, but it'...
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Ted F said...
Miami Dolphins 2025 Madrid
Travelled on 11/2025
Perfect location hospitality and pricing.
Located right on the Main Street easy walking and train access.
Clean rooms and non invasive service.
Perfect...
Aidan B said...
Ognoring do not disturb signs
Travelled on 10/2025
The hotel is ignoring do not disturb signs. I left my room and placed a do not disturb sign on the door. When I returned the cleaner was in the room, he told me that he saw the sign but his boss told him to ignore it. Reception informed me that they would follow up but I have not heard from them to date....
azcompagnateresa said...
Locked Out of My Room A True Nightmare
Travelled on 09/2025
On my last night at the hotel, I came back at 3:00 am and my room door would not open because of a technical failure in the locking system. After more than an hour and a half waiting in the middle of the night, at 4:30 am I was forced to sleep in a different room because staff couldnt open mine. At 6:00 am they finally managed to reopen my room, but I had to spend the night without access to any of my personal belon...
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whynotpanda said...
Brilliant place to stay in Madrid
Travelled on 09/2025
Great staff, a room with coffee/tea making facilities, amazing breakfast buffet and overall a good experience...