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Reviews
Tripadvisor Traveller RatingBased on 1404 Reviews
Traveller ReviewsRanked #29 of 555 hotels in Madrid
Traveller Rating
Excellent
1067
Very Good
238
Average
60
Poor
21
Terrible
18
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
klemon2025 said...
Highs and lows
Travelled on 10/2025
This is one of the strangest properties I've stayed at in a long time. The female staff were surly to the point of incredible rudeness the male staff were delightful and helpful. The air freshner used in the foyer was so strong and unpleasant I had an allergic reaction to it and had to sit outside to avoid throwing up. But the rooms did not contain this aroma. The fitness room smelled unbearably of mold. The vinyl ...
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DeniseWLondon said...
Excellent stay
Travelled on 10/2025
We booked two rooms with a view - the rooms are spacious and comfortable.
The reception team were very friendly. We didnt have breakfast included and the buffet was about 23 each. Instead one of the mornings we had breakfast in the bar which was fine and much better value. There are lots of places to get breakfast close by.
We had tapas in the restaurant one evening too which was good. The restaurant was always ...
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Funlovinfella said...
The perfect hotel for your visit to Madrid!
Travelled on 11/2025
This is was our first trip to Madrid, so I spent a fair bit of time researching hotels and this looked pretty good. I was wrong, it I turned out to be excellent, truly one of the best hotels weve stayed in. The staff make it so, they are top notch.
We were greeted at reception by Marta, she was friendly, professional and really took the time to make us feel welcome. She is the perfect person to be your first point ...
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Zena b said...
great
Travelled on 10/2025
I recently stayed at this hotel and overall had a great experience. The breakfast was absolutely delicious with a variety of options every morning. Id especially like to mention Ali from guest relations , he was super nice, welcoming, and incredibly helpful with recommendations and any questions I had. Daniel and the rest of the hotel staff also provided great service throughout my stay and were always attentive and...
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ZPetros said...
Excellent experience - Both staff and hotel facilities
Travelled on 10/2025
Excellent location, within a 10 minutes' walk from the Prado Museum. Friendly helpful staff, very good rooms, amazing breakfast buffet....