Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1450 Reviews
Traveller ReviewsRanked #36 of 568 hotels in Madrid
Traveller Rating
Excellent
1104
Very Good
241
Average
63
Poor
22
Terrible
20
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ewa O said...
Many thanks to hotel staff
Travelled on 04/2026
My daughter joined for a business trip. We stayed 4 nights and like it very much.
Room was clean and comfortable.
My special thanks to Javier who helped us a lot. It was April 17th, 2026 when he was on duty. I deeply appreciate his help, competence and kindness. The hotel is very fortunate to have him. I would also like to thank Daniel who was so nice to catch a taxi for us. It was a strike on Apr 18th and we could...
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Saul_Clarke said...
Great room with a great view in a good location.
Travelled on 04/2026
The atmosphere of the hotel was nice. My room was a delight! It came with a good view. The room itself was very comfortable. The bathroom was impressive. Check in and check out was easy and quick. The location was great for me. The staff were all friendly, approachable and helpful....
as5404 said...
Wonderful experience in the heart of Madrid city
Travelled on 04/2026
We stayed at this hotel for three nights, while traveling with family. We loved the hotels location, its modern and thoughtful design features, the warm hospitality, and the excellent breakfast (better than 5 star hotels).
The hotel is very comfortable, safe, and well appointed. Compared to other hotels in the area , this is definitely a high-value proposition and would specifically recommend families to consider s...
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zeynepod said...
Got robbed inside a five star hotel!!
Travelled on 03/2026
We had an extremely disturbing experience at this hotel that ruined our stay. People may warn you about theft in Spain, but being robbed inside a five-star hotel is something no guest should ever have to experience.
During our stay, two perfumes we had purchased at duty free and placed deep inside our suitcase were clearly targeted. One was stolen directly from inside its box. The other was a gift; its plastic wrapp...
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calgov26 said...
Special request
Travelled on 03/2026
I would like to express my sincere gratitude to the Concierge & Guest Relations Manager for assisting and arranging such a beautiful and memorable day for my wife. You truly went above and beyond, and the effort you put into making her day special did not go unnoticed.
A very special thank you to Rocío Sánchez Carmona your care, attention to detail, and warm service made all the difference. We appreciate everything...
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