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Reviews
Tripadvisor Traveller RatingBased on 2060 Reviews
Traveller ReviewsRanked #9 of 568 hotels in Madrid
Traveller Rating
Excellent
1848
Very Good
129
Average
44
Poor
18
Terrible
21
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Stew K said...
Concierge Service!
Travelled on 05/2026
A BIG shout out to Jose. He spent a large amount of time with us to solve a transportation issue. We really appreciated his professionalism and patience to explore all the options available to us for a short notice trip to Toledo. Extremely well done!...
16ilanab said...
Spectacular hotel!
Travelled on 04/2026
Staying at the Palacio was a highlight of our trip!!! This hotel was absolutely phenomenal. The staff went above and beyond to make us feel welcome and be helpful. They had every amenity and detail you could need. Breakfast was also a special highlight.
I would HIGHLY reccomend staying if you get the chance....
Inspire09018876659 said...
Exceptional service and a highly professional 5 star experience supported by Jose Gutierrez Red Level Concierge Manager.
Travelled on 04/2026
Exceptional service and a highly professional 5 star experience supported by Jose Gutierrez Red Level Concierge Manager....
Go X said...
Amazing amazing amazing.
Travelled on 04/2026
A truly top-notch stay from start to finish. From the moment we arrived, every member of the team made us feel genuinely welcomed the warmth and attentiveness of the staff is something you rarely encounter. The location is simply perfect, right in the heart of Madrid, with the citys finest attractions steps away. Standard checkout is at noon, but the hotel graciously extended ours to 2 pm a small gesture that sp...
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Elizabeth I said...
Luxurious!
Travelled on 03/2026
An excellent Hotel, fabulous location and luxurious. The rooms are exceptional as well as the amenities including an incredible breakfast experience. Highly recommend....