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Reviews
Tripadvisor Traveller RatingBased on 2010 Reviews
Traveller ReviewsRanked #10 of 559 hotels in Madrid
Traveller Rating
Excellent
1799
Very Good
129
Average
43
Poor
18
Terrible
21
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
peggej said...
This is an amazing hotel!
Travelled on 01/2026
This is an amazing hotel as another guest said to me as I held the door for him. The staff goes out of their way to make sure you have a wonderful experience, I cant stress this enough and want to recognize Delfina, Julia and Pedro personally for their caring service. The hotel is conveniently near the old town and the palace. The facility is well appointed and spotless. Our room was very comfortable and the food...
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386jimc said...
Superb service
Travelled on 01/2026
We thoroughly enjoyed this hotel. Beyond the good location, nice rooms and spacious facilities, the staff at all levels was excellent. The concierge was especially helpful suggesting and arranging dinner reservations, and all of the teams recommendations were excellent. We especially appreciated Paulas help....
Happiness67507 said...
Magical Christmas!!!
Travelled on 12/2025
Best vacation ever. Personnel at hotel made our stay magical, from top notch attention to impecable facilities and greatest customer service ever. Personnel really go out of their way to make us feel at home. Concierge Paula was amazing and helped us a lot during stay, from coordinating dinner show on New Years Eve to sight seeing and activities available during this busy season. Overall 100% satisfied and grateful...
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P_Albertson said...
A very magical Christmas experience.
Travelled on 12/2025
My partner and I just spent five days at the Melia Palacio .....it was possibly one of the best holidays we have experienced. The hotel was in a fantastic location, on a quiet street simply a block away from the Gran Via shopping area. We didn't come to shop....we simply wanted a place where we had some quiet time away from the hustle and bustle of the crowds. When we arrived, we were greeted with the greatest of ...
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Traveler T said...
Definitely Highly Recommend
Travelled on 12/2025
Absolutely hands down the best service we ever had. We were members of their Red Club I think its called, so we had a separate priority check in and access to the clubs lounge.
Its absolutely worth having it. They have drinks and light meals available all day long, including breakfast.
All the staff is incredibly warm and welcoming.
Hotel itself is very cozy, with all the amenities in a good location. We wal...
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